August 13, 2015 Connect Customer Asset Growth & Alignment Around Experience in Your Storytelling The customer journey connects alignment around experience and customer asset growth in your storytelling. Read Full Post
August 11, 2015 The Journey Map Starts with Customers’ Lives The customer journey map is a new starting point. Instead of starting with the silos, the journey gives you a frame to start with customers’ lives. Read Full Post
August 6, 2015 When the Power Core is the Customer In a company with a customer power core, customer needs drive the overall plan for what’s developed and delivered. Read Full Post
August 4, 2015 Identify Your Company’s Power Core to Advance Your CX Work Understanding your company’s Power Core is a first crucial step in knowing how to proceed with your customer agenda. Read Full Post
