I’m sharing some key takeaways from my conversation with The Sweeney Agency about ‘How to Elevate Customer Experience.’ These are essential principles for those in the C-Suite to apply across all departments within their organizations.
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November 18, 2020
Are You Delivering “Comfort and Joy” to Your Customers?
CX expert, author, and keynote speaker, Chip R. Bell shares why you must give your customers sincere joy, even if it cannot be graphed on a Power Point slide or calculated for a report.
October 28, 2020
Build Your Customer-First Foundation, Align Your Team, and Unite the C-Suite with Data-Backed Insights
During my conversation with Camille Harrison, SVP & COO of Guidewell Commercial Market, and Guidewell Innovation, we discuss the importance of not “boiling the ocean” when it comes to implementing change, and Camille shares some of the techniques she’s used to unite folks across her organization, including the C-Suite, in order to move the customer-first work forward.
September 25, 2020
3 Leaders Share How We Can Use Our Power As Individuals to Create Meaningful Change
I’ve gathered some quotes that touch on the main aspect of my interviews with brilliant guests including Brian Solis, Simon T. Bailey, and Patti Phillips. I also encourage you to listen to the full interviews to get some more incredible gems from these folks who’ve been in their respective industries for quite some time now.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.