During this time, I’ve been bringing together leaders who influence us all to share their wisdom in live conversations on LinkedIn and Twitter. Here are five insights from my engaging conversation with Horst Schulze, founder of the Ritz-Carlton and the Capella Hotel Group.
For today’s “Daily Dose of OPTIMISM”: Trust. Trust your people to put in the right time and trust that they’re going to take care of their family, as well as their organizational needs. I share an example from University of Minnesota president, Joan Gabel.
Companies like Publix Super Markets are giving to others that need more than they do by offering rent relief to their small business tenants. What can you do in your own business and life to practice gracious giving in these times?
In these times, I want to talk about listening to your customers. Do you stop your surveys? How do you listen? In this article, I share six key ways in which we should listen to our customers and communicate with them.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.