I’ve gathered some quotes that touch on the main aspect of my interviews with brilliant guests including Brian Solis, Simon T. Bailey, and Patti Phillips. I also encourage you to listen to the full interviews to get some more incredible gems from these folks who’ve been in their respective industries for quite some time now.
I recently interviewed three, extremely driven women who are making a big impact in their roles. I’m sharing key takeaways from my interviews with Aisling Hassell, VP of Community Support at Airbnb, Chelsie Rae Lee, Chief Revenue/Customer/Innovation Officer at SnackNation, and Barbara C. Morton, Deputy Chief Veterans Experience Officer at the Department of Veterans Affairs.
In this guest post, Niraj Ranjan, CEO & CO-founder of Hiver, describes the five keys to hiring frontline service reps. This is essential, because as I have said before, your front line represents your brand to your customers.
Throughout these uncertain times of the pandemic, I’ve been fortunate to bring you conversations with incredible business leaders, authors, and experts on my podcast, The Chief Customer Officer Human Duct Tape Show, and on LinkedIn Live. These individuals have all had insightful advice and anecdotes to help us think through how to approach current business models and future ones, given how rapidly things are changing in the world. I’ve gathered some quotes and key takeaways from a few of the folks I’ve recently spoken with.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.