Our humanity—now more than ever—needs to show through in how we do business. In this blog post, I share four case studies.
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July 29, 2021
Why We Must Do the Customer Math and Practice Leadership Bravery
Honoring the customer as the asset come from doing the customer math and measuring, “Are they responding with their feet? Staying longer? Bringing more people?” Learn more about the importance of doing the customer math in this post.
June 9, 2021
3 Actions to Take on the Road to Leadership Bravery
Those who lead experience within organizations must do three things to take the high road: be deliberate in how you will and will not grow, practice transparency, and level the playing field. Learn more in this blog post.
April 23, 2021
4 “Global Gurus” Share Their Advice for Customer Experience Leaders
The Global Gurus list of World’s Best Customer Service Professionals is once again out. It features some of my friends and colleagues, including several who have been on my podcast. Find out what are some of my favorite insights that they’ve shared in our conversations. And thank you once again to Global Gurus for including me in this incredible community.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.