To empower your team, flip the conversation and give people permission to begin with the life. Develop the front line to be able to understand the customer’s predicament.
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September 28, 2021
Dare to Rethink What’s Always Been Done: A Case Study in Rethinking the Wait
Are there any moments in your business that are a little bit comical? Things that have happened since day one that people always ask about, and the answer is: “we don’t know.” Or “it’s always the way we’ve done it.” Rethink those moments, and in doing so, set yourself apart from the competition.
August 30, 2021
Start with Hiring People Who Show Humanity at Work
Our humanity—now more than ever—needs to show through in how we do business. In this blog post, I share four case studies.
July 29, 2021
Why We Must Do the Customer Math and Practice Leadership Bravery
Honoring the customer as the asset come from doing the customer math and measuring, “Are they responding with their feet? Staying longer? Bringing more people?” Learn more about the importance of doing the customer math in this post.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.