Customer experience employees are at the frontlines of every company. They are the often the first, last, or only touchpoint a consumer has with a brand. Being on a CX team demands a high standard of grit, resilience, and trust. Donald Hicks, Former Vice President of Operations at Twitter has authored this guest post about the important leadership actions that should be taken in order to empower your team.
I’m sharing some key takeaways from my conversation with The Sweeney Agency about ‘How to Elevate Customer Experience.’ These are essential principles for those in the C-Suite to apply across all departments within their organizations.
CX expert, author, and keynote speaker, Chip R. Bell shares why you must give your customers sincere joy, even if it cannot be graphed on a Power Point slide or calculated for a report.
During my conversation with Camille Harrison, SVP & COO of Guidewell Commercial Market, and Guidewell Innovation, we discuss the importance of not “boiling the ocean” when it comes to implementing change, and Camille shares some of the techniques she’s used to unite folks across her organization, including the C-Suite, in order to move the customer-first work forward.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.