Create the Culture of Beloved and Prosperous Companies

3 Best-Selling Books


This easily consumed and enjoyable book demystifies how your company can earn the rave of customers and employees in the marketplace. 45 case studies spot-light decisions made by beloved companies that your company can emulate to earn devoted customers, social media accolades and growth, even in a down economy.

Chief Customer Officer bookCHIEF CUSTOMER OFFICER

Considered the Chief Customer Officer’s survival guide, this book prepares the CCO for the work ahead, with reality-based tools, audits, templates and stories. Translated into eight languages, this book has become the first purchased by most new Customer Leadership Executives and their teams around the world.

Customer Experience BookCHIEF CUSTOMER OFFICER 2.0

A 5-Competency roadmap to build your customer-driven growth engine. This book contains an explicit path and set of actions to unite your Chief Customer Officer and leadership team in leading your customer-driven transformation. It will guide you on how to earn the right to growth by improving customers’ lives.