That book, Chief Customer Officer: Getting Past Lip Service to Passionate Action started our conversations together…and my mission to always give you real-world, relevant content to advance our work improving lives. This was the first groundbreaking book on the role of the Chief Customer Officer ever published. Translated into eight languages, it’s cited as the first book read by Customer Leadership Executives around the world.
A customer experience roadmap to transform your business and culture. Completely updated based on Jeanne’s coaching around the world, CCO 2.0 gives you the 5-Competency Framework that has launched and advanced the customer experience transformation in business-to-consumer and business-to-business companies around the world. Chief Customer Officer 2.0 will get you into action quickly with a united leadership team and will shift your business intent to earning the right to growth by improving customers’ lives. And it will take years off your learning curve.
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“It’s really very simple: Anyone in business should be thinking about customers, and anyone thinking about customers should be reading Jeanne Bliss.”
“I guarantee that you will dog-ear this book and refer to it repeatedly to achieve success in your customer experience transformation and Customer Leadership role.”
“Jeanne Bliss’ real-world experience is a gift to Chief Customer Officers – she brings a practical understanding to the aspiration of leading an organization toward customer-centricity.”
“Jeanne Bliss’ Five Leadership Competencies in this book aligned our leadership team and gave us a roadmap for improving our customer experiences.”
“No one knows more about the Customer Experience Leadership Role than Jeanne Bliss. Buy this book to jump-start your learning, get traction and transform your business.”
“Chief Customer Officer 2.0 is our new handbook for evolving our organization to earn customer-driven growth.”
5-Leadership steps for inspiring and earning admirable growth, grounded in the values we all want to live at work. This book cuts through what “Experience” really is at its core: leadership that enables employees to thrive. Leadership guiding actions that deliver respect to customers and employees. Leadership to enable customers to achieve their goals. And leadership bravery – that elevates how your company will and will not behave to grow. A 5-step path showcasing over 100 companies and 32 case studies guides you to evaluating, understanding and acting to embed the behaviors of companies earning the most ardent and organic growth.
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“Jeanne Bliss’s book is for anyone who’s serious about improving the customer experience. I loved her inspiring and practical case studies.”
“An actionable, smart, and fun book everyone in hospitality should read. It gets us back to why we’re in business in the first place.”
“A fun read that gets to the heart of why the best companies prosper- because they let people be the best version of themselves at work.”
“Jeanne Bliss has written a masterpiece, filled with commonsense ideas that will hit you in the heart. It’s a book that every employee will want to read, and every leader should.”
“Jeanne Bliss gets us to the core of designing moments that matter most to our employees and those we serve–the most brilliant strategy in any business.”
“Jeanne Bliss has made the complex simple by articulating customer experience in concepts that resonate and inspire action.”
“This is a practical real-world book that transcends business to address our lives as customers. In her straight talk and whimsical manner, Jeanne gently prods us toward behaviors that elevate companies and earn growth through customer admiration and word of mouth.”
Your culture-transformation handbook. This easily consumed and enjoyable book demystifies how your company can earn the rave of customers and employees in the marketplace. 45 case studies spot-light decisions made by beloved companies that your company can emulate to earn devoted customers, social media accolades and growth, even in a down economy.
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“If you are dedicated to a cause that you feel could make the world or a town or an organization or even yourself a better place/person and want some commonsense, practical approaches as to what causes people to believe in you and want to tell your story, then “I Love You More than My Dog” is a MUST READ!”
“Jeanne’s five decisions will ensure that your customers ‘do a little dance’ every time they interact with your brand.”
“If you want to be a business that is defined by not only how many new customers you acquire, but also the number you keep and how passionately they help spread the word, then I highly recommend reading this book.”