Jeanne’s
Books

In 2006, I published the book I wish I had on my desk for over 20 years as a Customer Leadership Executive pushing “the customer rock” up the hill.

That book, Chief Customer Officer: Getting Past Lip Service to Passionate Action started our conversations together…and my mission to always give you real-world, relevant content to advance our work improving lives. This was the first groundbreaking book on the role of the Chief Customer Officer ever published. Translated into eight languages, it’s cited as the first book read by Customer Leadership Executives around the world.

Since then, my work for you has continued to ensure that you have the right resource for the right time in your customer experience and leadership transformation.

Chief Customer Officer 2.0

How to Build Your Customer-Driven Growth Engine

A customer experience roadmap to transform your business and culture. Completely updated based on Jeanne’s coaching around the world, CCO 2.0 gives you the 5-Competency Framework that has launched and advanced the customer experience transformation in business-to-consumer and business-to-business companies around the world. Chief Customer Officer 2.0 will get you into action quickly with a united leadership team and will shift your business intent to earning the right to growth by improving customers’ lives. And it will take years off your learning curve.

Accolades & Awards

100 Best Customer Experience Books of All Time
100 Best Business Strategy Books of All Time
100 Best Company Culture Books of All Time
100 Best CEO Books of All Time
Top Customer Experience Books You Need to Read
Top 30 Customer Service Books Every Team Needs to Read

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Why Jeanne Wrote Chief Customer Officer 2.0

Would You Do That To Your Mother?

How would your company act if every customer were your mom?

5-Leadership steps for inspiring and earning admirable growth, grounded in the values we all want to live at work. This book cuts through what “Experience” really is at its core: leadership that enables employees to thrive. Leadership guiding actions that deliver respect to customers and employees. Leadership to enable customers to achieve their goals. And leadership bravery – that elevates how your company will and will not behave to grow. A 5-step path showcasing over 100 companies and 32 case studies guides you to evaluating, understanding and acting to embed the behaviors of companies earning the most ardent and organic growth.

Accolades & Awards

Editor’s Choice – 800CEORead
Top ten business books of 2018
4 Must-Read Books in Customer Experience
10 Must-Read Books on Customer Experience & Customer Service
The Secrets of Great Customer Service
Book Review: Would You Do That To Your Mother?
Contact Center Pipeline Asks: “Would You Do That To Your Mother?”

Why Jeanne Wrote “Would You Do That To Your Mother?”

I Love You More Than My Dog

Earn the Right to Grow and Prosper: The 5 decisions that create beloved companies and drive explosive business growth.

Your culture-transformation handbook. This easily consumed and enjoyable book demystifies how your company can earn the rave of customers and employees in the marketplace. 45 case studies spot-light decisions made by beloved companies that your company can emulate to earn devoted customers, social media accolades and growth, even in a down economy.

Accolades & Awards

Business Week Best Seller
Best Inc. Magazine: Best Books for Business Owners
Customer Experience Books of All Time
Zappos CEO Tony Hsieh recommends 7 books that will blow your mind
800CEORead Business Books of the Year
Jack Covert Selects I Love You More than My Dog
12 Books to Read if You Want to Understand Customers Better

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Why Jeanne Wrote “I Love You More than My Dog”