What can we learn from disrupters like Airbnb which have introduced the sharing economy into the business landscape? This new business model has impacted customer experience expectations even beyond tech platforms. In today’s conversation with Joseph Michelli, we discuss his latest book, The Airbnb Way. In this book, Joseph looks at how Airbnb has been able to thrive, based on 5 key concepts that can be applied to any industry.
— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
The One Customer Experience Podcast You Can’t Afford To Miss!
“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”
– Jeanne Bliss