— INC. Magazine —

#1 on the list:
9 Binge-Worthy Marketing Podcasts

Read the Article

The One Customer Experience Podcast You Can’t Afford To Miss!

“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”

– Jeanne Bliss

Get every new episode

sent straight to your inbox!

Available On:

Let us know how we're doing here.

Check out the latest episode…

Patti Phillips

Addressing The Need for Diversity in Leadership with Patti Phillips of Women Leaders in College Sports

Patti Phillips and I discuss the need for diversity in leadership, and she shares the experience she’s had while working in sports, an industry that’s notoriously male-dominated, and the need for more age and ethnicity representations in leadership positions.

Read More & Listen >

Navigating an Operational Shift in Your Organization: 4 Tips to Help You Stay Employee and Customer Focused

It was a pleasure for me to interview Chelsie Rae Lee, the Chief Revenue Officer at SnackNation for the second time on my podcast. Chelsie and I chat about how she’s worked with her teams to shift business operations during the pandemic, while also being employee and customer-focused.

Read More & Listen >
Dr Oleg

How Leadership Bravery Can Bridge Gaps and Make Your Transformational Work Stick

In today’s conversation with Dr. Oleg Konovalov, who is a thought leader, keynote speaker, author, business educator, and consultant with over 25 years of experience operating businesses, we discuss some of the concepts in his latest book, Leaderology, which tie back to what I like to call, leadership bravery.

Read More & Listen >
Barbara C. Morton

Customer Experience Leadership in the Department of Veterans Affairs

Today’s podcast is a little different. I’m sharing the audio from a Daily Dose of OPTIMISM! that I recorded with Barbara C. Morton on LinkedIn Live. Be sure to follow me on Twitter or LinkedIn for resources to help guide you as we face this pandemic together! How do you build a …

Read More & Listen >
Guy Kawasaki

Tips To Help Your Business Stay Afloat During Uncertainty with Guy Kawasaki

Guy Kawasaki, entrepreneur, author of 15 books, marketing expert, and Silicon Valley venture capitalist, discusses some of the tactical ways that entrepreneurs and CEOs can navigate leadership during the uncertainties of the pandemic.

Read More & Listen >

Connect, Communicate, and Collaborate to Unite Leadership and Improve Experience

In today’s conversation, Alain Hunkins, author of Cracking the Leadership Code discusses connection, communication, and collaboration, as tools to unite the C-Suite and improve CX.

Read More & Listen >
out of 5 stars
on Itunes
CEO, Go to Impact
This podcast is a “must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!
- Susan Schramm, 2019
Fantastic work from a leader in the space
The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!
- Ayyoub!, 2017
Best in CX Brings the Best
Jeanne Bliss is arguably the best customer experience professional in the world, and with the Human Duct Tape Show she is sharing her extensive knowledge with us. In the first episode, she interviews Mark Ramsey from Audi, discussing how his views on CX have developed throughout the years.
Honestly, if you are looking at entering or progressing in roles of leadership, finance, marketing, sales, or really anything, you need more Jeanne Bliss in your life. Strongly recommend, can't wait for more!
- theblissfit, 2016
Worth your time
There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.
- JHKeeso, 2019
What we need to know!
Because of Jeanne's deep experience in Customer Experience, the connections she knows in the space, and her continued work in the space, Jeanne can bring us this very unique and powerful podcast that no one else in the industry can! If you are a CXO or play in the customer experience space at all you NEED to subscribe and listen to these shows!
- JHKeeso, 2019