— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
– Jeanne Bliss
In this conversation with Leslie Stretch, CEO of Medallia, Leslie and I chat about what he’s been seeing from his conversations with hundreds of CEOs and the blend between high-tech and high-touch experiences. Medallia is a SaaS platform for experience management.
“The more complicated your system is, the less your customers are going to trust you,” says Robbie Kellman-Baxter, author of the new book, The Forever Transaction. She is best known as the person who coined the term, “the membership economy,” which has shifted the way we look at and value …
“The skill you need in a crisis is to have developed an incredible group of human beings who have autonomy and who care,” says Tom Peters in our LinkedIn Live interview. Listen, as Tom Peters and I discuss why the hiring process is so critical, and why leaders have to set the precedent at the top, that we’ve got to care for one another.
Today’s podcast is a little different. I’m replaying a Daily Dose of Optimism that I recorded with Horst Schulze on my LinkedIn Live. Every week, I’m sharing a Daily Dose of Optimism on the blog, and I will continue to record live interviews with exceptional leaders on my LinkedIn. So …
In this interesting conversation with Rick Evans, the SVP and Chief Experience Officer for the NewYork-Presbyterian Hospital, you’ll hear some of the tactics and strategies that Rick has employed to improve patient experience at this esteemed hospital. These strategies have helped him improve internal and external communications, as well as increase HCAHP scores.
Julio Estevez-Breton of USAA shares how he organizes complex operations into simpler formats but does so in a way that encourages business growth. He understands the importance of creating and executing strategic plans while also being a storyteller.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.
