— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
– Jeanne Bliss
Curtis Kopf, CXO of REI discusses thought processes and strategies that go into navigating successful CX transformations.
Matt Baer—Chief Digital and Customer Officer at the longstanding, iconic retailer Macy’s—shares key insights on the importance of getting the fundamental customer experience right before anything else.
Cassandra Crowe, Chief Experience Officer at Sharp HealthCare, shares high-level insights regarding the employee experience transformation at Sharp HealthCare and its impact on business operations.
Lynda Firey-Oldroyd, CCO of Topgolf speaks on previous career successes at blue chip companies and details the importance of employee and customer experience at TopGolf.
In this conversation with Andy Clement, the CCO at Kimberly-Clark Professional, who has been with the organization for over 30 years, we discuss how digitizing the sales operations has impacted this B2B business in the post-pandemic world.
Christopher McShane of Seta Simmons Bedding chats with me about how he was able to help his team understand weak points in their operations and develop a plan to improve CX and employee experience.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.
