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#1 on the list:
9 Binge-Worthy Marketing Podcasts

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The One Customer Experience Podcast You Can’t Afford To Miss!

“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”

– Jeanne Bliss

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Check out the latest episode…

Prioritize Customer Dignity, Listen to First-hand Accounts, and Turn One-time Customers into Loyal Regulars

Ask yourself: When it comes to being a great leader within your company, where could you stand to improve? In today’s podcast episode, I’m revisiting two very special interviews that highlight concrete ways we can smooth out customer pain points, bolster customer dignity, retain impassioned employees, and leave strong, positive, lasting …

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How to Measure the Extraordinary in an Experience-driven Economy

Recently, I had the pleasure of speaking with neuroscientist, professor, speaker, author, and cofounder of Immersion Neuroscience, Dr. Paul Zak. Paul’s newest book, Immersion: The Science of the Extraordinary and the Source of Happiness, dropped late last year, so I had to catch up with him to get some first-hand …

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Customer-centric Companies Are Employee-centric

Curtis Kopf, CXO of REI discusses thought processes and strategies that go into navigating successful CX transformations.

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First Things First: Get the Fundamental Customer Experience Right

Matt Baer—Chief Digital and Customer Officer at the longstanding, iconic retailer Macy’s—shares key insights on the importance of getting the fundamental customer experience right before anything else.

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Cassandra Crowe

How Can You Improve Employee Experience Within a HealthCare Nonprofit?

Cassandra Crowe, Chief Experience Officer at Sharp HealthCare, shares high-level insights regarding the employee experience transformation at Sharp HealthCare and its impact on business operations.

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Are You Improving Employee and Customer Experience Simultaneously?

Lynda Firey-Oldroyd, CCO of Topgolf speaks on previous career successes at blue chip companies and details the importance of employee and customer experience at TopGolf.

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out of 5 stars
on Itunes
Fantastic work from a leader in the space
The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!
- Ayyoub!, 2017
CEO, Go to Impact
This podcast is a “must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!
- Susan Schramm, 2019
Top 4 reasons to listen to this podcast
I can't even BEGIN to express my gratitude for the value these Podcasts bring to a CS professional. I listen to it every single morning, and will listen to one podcast several times because there is so much content. I especially love....

1. How she challenge her interviewees to give real life examples of what they've done, how they've done it, which gives incredibly rich content.

2. Her 'pay it forward' question of "what do you know now that you wish you knew when you started this work?" Just outstanding.

3. The level of guests is unparalleled: Microsoft, Google, Lyft, Volkwagon, Cisco, Gainsight, Box, J&J, Dropbox, Workshare...

4. And my favorites are her "Best of" episodes.
- Dana Soza, 2019
Worth your time
There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.
- JHKeeso, 2019
Empowering, insightful and actionable! 🔥
Whether you’re well established as someone innovating in the world of customer experience, or just getting started as a catalyst for change within your organization - this is a must-listen podcast for you! Jeanne does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of successfully navigating an ever changing CX landscape - from leaders who’ve actually walked the path. Highly recommend listening and subscribing!
- JoshCrist, 2020