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#1 on the list:
9 Binge-Worthy Marketing Podcasts

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The One Customer Experience Podcast You Can’t Afford To Miss!

“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”

– Jeanne Bliss

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Check out the latest episode…

Rich Sheridan and Andy Schulkind

To Improve B2B Customer Experience, Solidify Your Employee Experience and Internal Culture

Today’s episode features two interviews from leaders in B2B organizations who decided to grow their company through focused CX efforts, in which they placed a strong importance on team and employee development. You’ll hear from Rich Sheridan, CEO of Menlo Innovations and Andy Schulkind, the VP of customer experience at Domino North America.

Both leaders place a high value on developing a trained, supported, and efficient internal workforce which serves as a strong foundation for delivering great customer experience.

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Horst Schulze

Be Deliberate With Your CX: Create Excellence and Know What the Customer Wants

Join me for a replay of this popular interview featuring Horst Schulze, founder of the Capella Hotel Group and co-founder of the Ritz-Carlton, in which we talk about how companies should strive for excellence.

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Fred Reichheld NPS

5 Ways to Earn Customer Growth with Fred Reichheld (Creator of the NPS Management System)

In “Winning on Purpose,” Fred Reichheld, New York Times best-selling author, customer loyalty guru, and creator of the Net Promoter Score management system, shares strategies to help leaders think differently about measuring customer success with NPS.

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Sherif Mityas Troy Barnes

Improving Customer Experience in the Food and Quick Service Restaurant Industry

As consumers become more and more conscious of how they spend their money, it’s especially important to consider how you deliver a restaurant experience to your audience. In their report, “Serving up a great customer experience: Through the eyes of guests,” Deloitte says, “A restaurant’s brand is no longer only …

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Your Customer Success Needs to be a Key Indicator of Your Organization’s Success

“A great customer experience is the result of 1000 small decisions. When you have the entire organization understanding what success is, what the principles of that success are, and tools that you can use to improve it, then everybody starts working in the right direction,” says Nathan Henderson, CEO of …

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Nathan Foy and Deborah Westphal

Don’t Underestimate the Importance of the Human Element in Your Business Operations and Processes

 As AI continues to be an increasing topic of interest when it comes to customer experience and data gathering, CX leaders must remember that the human element will always be needed. We need people to create those magic, unexpected moments—to smile at customers, to ask them how their day …

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out of 5 stars
on Itunes
Fantastic work from a leader in the space
The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!
- Ayyoub!, 2017
CEO, Go to Impact
This podcast is a “must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!
- Susan Schramm, 2019
Top 4 reasons to listen to this podcast
I can't even BEGIN to express my gratitude for the value these Podcasts bring to a CS professional. I listen to it every single morning, and will listen to one podcast several times because there is so much content. I especially love....

1. How she challenge her interviewees to give real life examples of what they've done, how they've done it, which gives incredibly rich content.

2. Her 'pay it forward' question of "what do you know now that you wish you knew when you started this work?" Just outstanding.

3. The level of guests is unparalleled: Microsoft, Google, Lyft, Volkwagon, Cisco, Gainsight, Box, J&J, Dropbox, Workshare...

4. And my favorites are her "Best of" episodes.
- Dana Soza, 2019
Worth your time
There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.
- JHKeeso, 2019
Empowering, insightful and actionable! 🔥
Whether you’re well established as someone innovating in the world of customer experience, or just getting started as a catalyst for change within your organization - this is a must-listen podcast for you! Jeanne does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of successfully navigating an ever changing CX landscape - from leaders who’ve actually walked the path. Highly recommend listening and subscribing!
- JoshCrist, 2020