Jenn Oyler and I discuss CX strategies that impact both the employees and customers in a B2B2C organization. We also explore some finer details of the work when we chat about the various CX KPIs that Jenn measures against, how they determine ROI, and her leadership style.
— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
The One Customer Experience Podcast You Can’t Afford To Miss!
“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”
– Jeanne Bliss