— INC. Magazine —

#1 on the list:
9 Binge-Worthy Marketing Podcasts

Read the Article

The One Customer Experience Podcast You Can’t Afford To Miss!

“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”

– Jeanne Bliss

Thanks to our sponsor: 

Get every new episode

sent straight to your inbox!

Available On:

Let us know how we're doing here.

Check out the latest episode…

Will Kingston

How to Modernize Financial Services Through Customer-Centric Strategy

In my conversation with Will Kingston, Incoming Director & Head of Financial Services (USA) at CLEAR – M&C Saatchi, we talk about how he developed a passion for CX. As a lover of FinTech, his goal has been to modernize financial services in a way that revolves around customer-centric strategy.

Read More & Listen >
Yamini Rangan Cover

3 Tips for CX Leaders in B2B Organizations with Hubspot’s Yamini Rangan

Revisiting a conversation with Yamini Rangan, CCO of Hubspot, where Yamini shares how HubSpot was making strides on improving their customer and employee experience by becoming internally unified.

Read More & Listen >
Leslie Stretch

Three Tips to Help Leaders Rethink How They Leverage Customer Data

This episode is a replay of a popular conversation I had with Leslie Stretch, the President and CEO of Medallia about leveraging customer data to understand and anticipate customer needs. Leslie talks about how the pandemic has become “digital disruption at massive scale,” and the positive impacts this can have on the customer experience.

Read More & Listen >

5 Leadership Secrets for Innovating Your Products and Services from Chip Bell

In my recent interview with Chip on LinkedIn, we discussed his 5 main tenets to approaching customer service in his latest book, “Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions.”

Read More & Listen >
Amy Shore Nationwide CCO

Get Your C-Suite Leaders to Support Your CX Initiative by Connecting the Dots of Success for Them

In my conversation with Amy Shore, EVP and CCO at Nationwide, we’re discussing how one of the nation’s Fortune 100 companies uses customer data and insights to improve and build upon their customer experience. We talk about aligning the C-Suite to a customer-focused initiative, leadership accountability, and the operationalizing of business according to the goals.

Read More & Listen >
Joseph Michelli 199

4 Leadership Tactics from Joseph Michelli’s Book, “Stronger Through Adversity” 

In my conversation with Joseph Michelli, speaker, author, and business consultant, we discuss his recently released book, Stronger Through Adversity: World Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph shares that as he was consulting through the pandemic, he was working with leaders who had different …

Read More & Listen >
out of 5 stars
on Itunes
Fantastic work from a leader in the space
The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!
- Ayyoub!, 2017
CEO, Go to Impact
This podcast is a “must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!
- Susan Schramm, 2019
Top 4 reasons to listen to this podcast
I can't even BEGIN to express my gratitude for the value these Podcasts bring to a CS professional. I listen to it every single morning, and will listen to one podcast several times because there is so much content. I especially love....

1. How she challenge her interviewees to give real life examples of what they've done, how they've done it, which gives incredibly rich content.

2. Her 'pay it forward' question of "what do you know now that you wish you knew when you started this work?" Just outstanding.

3. The level of guests is unparalleled: Microsoft, Google, Lyft, Volkwagon, Cisco, Gainsight, Box, J&J, Dropbox, Workshare...

4. And my favorites are her "Best of" episodes.
- Dana Soza, 2019
Worth your time
There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.
- JHKeeso, 2019
Empowering, insightful and actionable! 🔥
Whether you’re well established as someone innovating in the world of customer experience, or just getting started as a catalyst for change within your organization - this is a must-listen podcast for you! Jeanne does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of successfully navigating an ever changing CX landscape - from leaders who’ve actually walked the path. Highly recommend listening and subscribing!
- JoshCrist, 2020