— INC. Magazine —

#1 on the list:
9 Binge-Worthy Marketing Podcasts

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The One Customer Experience Podcast You Can’t Afford To Miss!

“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”

– Jeanne Bliss

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Check out the latest episode…

First Things First: Get the Fundamental Customer Experience Right

Matt Baer—Chief Digital and Customer Officer at the longstanding, iconic retailer Macy’s—shares key insights on the importance of getting the fundamental customer experience right before anything else.

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Cassandra Crowe

How Can You Improve Employee Experience Within a HealthCare Nonprofit?

Cassandra Crowe, Chief Experience Officer at Sharp HealthCare, shares high-level insights regarding the employee experience transformation at Sharp HealthCare and its impact on business operations.

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LyndaFireyOldroyd

Are You Improving Employee and Customer Experience Simultaneously?

Lynda Firey-Oldroyd, CCO of Topgolf speaks on previous career successes at blue chip companies and details the importance of employee and customer experience at TopGolf.

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Andy Clement CCO

A CCO’s Role Goes Beyond Customer Experience to Change Management

In this conversation with Andy Clement, the CCO at Kimberly-Clark Professional, who has been with the organization for over 30 years, we discuss how digitizing the sales operations has impacted this B2B business in the post-pandemic world.

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Christopher McShane

Develop a 90-Day Plan for Your Customer Experience Transformation

Christopher McShane of Seta Simmons Bedding chats with me about how he was able to help his team understand weak points in their operations and develop a plan to improve CX and employee experience.

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NataliePetouhoff

Use Technology and Empathy to Improve Customer Experience

Natalie Petouhoff, co-author of “Empathy in Action: How to Deliver Great Customer Experiences at Scale,” chats about employee experience, leadership, and how we can leverage technology to improve business operations for all involved.

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4.9
out of 5 stars
on Itunes
Fantastic work from a leader in the space
The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!
- Ayyoub!, 2017
CEO, Go to Impact
This podcast is a “must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!
- Susan Schramm, 2019
Top 4 reasons to listen to this podcast
I can't even BEGIN to express my gratitude for the value these Podcasts bring to a CS professional. I listen to it every single morning, and will listen to one podcast several times because there is so much content. I especially love....

1. How she challenge her interviewees to give real life examples of what they've done, how they've done it, which gives incredibly rich content.

2. Her 'pay it forward' question of "what do you know now that you wish you knew when you started this work?" Just outstanding.

3. The level of guests is unparalleled: Microsoft, Google, Lyft, Volkwagon, Cisco, Gainsight, Box, J&J, Dropbox, Workshare...

4. And my favorites are her "Best of" episodes.
- Dana Soza, 2019
Worth your time
There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.
- JHKeeso, 2019
Empowering, insightful and actionable! 🔥
Whether you’re well established as someone innovating in the world of customer experience, or just getting started as a catalyst for change within your organization - this is a must-listen podcast for you! Jeanne does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of successfully navigating an ever changing CX landscape - from leaders who’ve actually walked the path. Highly recommend listening and subscribing!
- JoshCrist, 2020