— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
– Jeanne Bliss
Julio Estevez-Breton of USAA shares how he organizes complex operations into simpler formats but does so in a way that encourages business growth. He understands the importance of creating and executing strategic plans while also being a storyteller.
How does your organization keep its “special sauce” as it grows? This is the challenge that Daniel Brousseau, senior vice president and head of client experience at City National Bank, experienced while leading the bank’s new CX transformation. In this episode, Daniel shares that City National was acquired by a bigger bank and was therefore expected to grow. He was stepping into a role that hadn’t previously existed, but also into a company that was extremely client-focused and supportive of improving the customer journey.
What can we learn from disrupters like Airbnb which have introduced the sharing economy into the business landscape? This new business model has impacted customer experience expectations even beyond tech platforms. In today’s conversation with Joseph Michelli, we discuss his latest book, The Airbnb Way. In this book, Joseph looks at how Airbnb has been able to thrive, based on 5 key concepts that can be applied to any industry.
We’re revisiting some important takeaways shared by 4 customer experience leaders in the SaaS industry who were previous guests on the show. You’ll hear thought-provoking insights, as well as lessons learned by these leaders who’ve lead transformations in their organizations.
Catherine Blackmore, Global Vice President of Customer Success at Oracle, walks us through the evolution of the purpose of customer success.
Are you leading customer experience in a global organization? There’s such a range of considerations when you’re transforming customer experience on a large scale — but actually, there are many skills and techniques that you may have gained from your previous experience at a smaller organization, that can be translated …
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.
