— INC. Magazine —

#1 on the list:
9 Binge-Worthy Marketing Podcasts

Read the Article

The One Customer Experience Podcast You Can’t Afford To Miss!

“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”

– Jeanne Bliss

Get every new episode

sent straight to your inbox!

Available On:

Let us know how we're doing here.

Check out the latest episode…

To Achieve Growth: Prioritize Customers, Partner with Leaders, and Connect to the Larger Business Strategy

Julio Estevez-Breton of USAA shares how he organizes complex operations into simpler formats but does so in a way that encourages business growth. He understands the importance of creating and executing strategic plans while also being a storyteller.

Read More & Listen >

How to Build Your Customer Experience from Scratch Within a Fast-Growing Organization

How does your organization keep its “special sauce” as it grows? This is the challenge that Daniel Brousseau, senior vice president and head of client experience at City National Bank, experienced while leading the bank’s new CX transformation. In this episode, Daniel shares that City National was acquired by a bigger bank and was therefore expected to grow. He was stepping into a role that hadn’t previously existed, but also into a company that was extremely client-focused and supportive of improving the customer journey.

Read More & Listen >

5 Lessons to Strengthen Your Experience from Airbnb: Interview with Joseph Michelli

What can we learn from disrupters like Airbnb which have introduced the sharing economy into the business landscape? This new business model has impacted customer experience expectations even beyond tech platforms. In today’s conversation with Joseph Michelli, we discuss his latest book, The Airbnb Way. In this book, Joseph looks at how Airbnb has been able to thrive, based on 5 key concepts that can be applied to any industry.

Read More & Listen >

Learning on the Job: 4 SaaS Leaders Share CX Lessons from the C-Suite

We’re revisiting some important takeaways shared by 4 customer experience leaders in the SaaS industry who were previous guests on the show. You’ll hear thought-provoking insights, as well as lessons learned by these leaders who’ve lead transformations in their organizations.

Read More & Listen >

How to Implement Customer Success Standards Across a Global Organization with Catherine Blackmore of Oracle

Catherine Blackmore, Global Vice President of Customer Success at Oracle, walks us through the evolution of the purpose of customer success. 

Read More & Listen >

Five Leadership Steps to Help You Navigate CX Transformation at a Global Organization

Are you leading customer experience in a global organization? There’s such a range of considerations when you’re transforming customer experience on a large scale — but actually, there are many skills and techniques that you may have gained from your previous experience at a smaller organization, that can be translated …

Read More & Listen >
out of 5 stars
on Itunes
CEO, Go to Impact
This podcast is a “must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!
- Susan Schramm, 2019
Fantastic work from a leader in the space
The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!
- Ayyoub!, 2017
Best in CX Brings the Best
Jeanne Bliss is arguably the best customer experience professional in the world, and with the Human Duct Tape Show she is sharing her extensive knowledge with us. In the first episode, she interviews Mark Ramsey from Audi, discussing how his views on CX have developed throughout the years.
Honestly, if you are looking at entering or progressing in roles of leadership, finance, marketing, sales, or really anything, you need more Jeanne Bliss in your life. Strongly recommend, can't wait for more!
- theblissfit, 2016
Worth your time
There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.
- JHKeeso, 2019
What we need to know!
Because of Jeanne's deep experience in Customer Experience, the connections she knows in the space, and her continued work in the space, Jeanne can bring us this very unique and powerful podcast that no one else in the industry can! If you are a CXO or play in the customer experience space at all you NEED to subscribe and listen to these shows!
- JHKeeso, 2019