— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
– Jeanne Bliss
Aparna Khurjekar, CCO of Verizon Consumer, chats about the holistic approach the C-Suite has taken to humanize the digital experience.
I’m airing a replay of the conversation I had with Dutta Satadip earlier this year. As the Global Head of Customer Operations at Pinterest, Dutta shared valuable insights regarding how a B2C and B2B digital platform with millions of users all over the world improves customer experience through coordinated operational efforts.
Today’s conversation with Michelle Musgrove, Senior Vice President of Experience at AARP, is chock full of great tactical advice on what went into building the CX program at her organization. Michelle explains that their work is about embedding the CX skill sets into the organization, and shares the three tracks of work that were developed in order to streamline the process.
As we all take this time to relax and express gratitude for the many things in our lives that are worth giving thanks for, even in this crazy time, it’s my pleasure to replay one of the most special podcast shows I’ve had this year, which was with the incredible author, keynote speaker, and businessman, Tom Peters.
In this conversation, I was joined by Aisling Hassell who was the VP of community support for Airbnb at that time. As we know, the hospitality industry has been hit particularly hard by the pandemic, so it was interesting to hear how Aisling and her team developed a plan to support the “people, process, and product,” during these challenging times.
In this interview, I am joined with none other than Simon T. Bailey. Simon is a breakthrough strategist who goes beyond feel-good content and provides real-life deliverables that truly impacts lives. Author of 10 books, his latest being Be the Spark: Five Platinum Service Principles for Creating Customers for Life, Simon shares knowledge to help you create meaningful, purpose-driven work.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.
