Repeat guest Holly O’Neill of Bank of America chats with me about CX consistency, accountability and metrics, and leadership bravery. Holly’s extensive career at Bank of America spans more than 20 years, which has allowed her to refine her strategic thinking in terms of understanding the big picture then digging into the important details.
— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
The One Customer Experience Podcast You Can’t Afford To Miss!
“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”
– Jeanne Bliss