— INC. Magazine —

#1 on the list:
9 Binge-Worthy Marketing Podcasts

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The One Customer Experience Podcast You Can’t Afford To Miss!

“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”

– Jeanne Bliss

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Check out the latest episode…

Christopher McShane

Develop a 90-Day Plan for Your Customer Experience Transformation

Christopher McShane of Seta Simmons Bedding chats with me about how he was able to help his team understand weak points in their operations and develop a plan to improve CX and employee experience.

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NataliePetouhoff

Use Technology and Empathy to Improve Customer Experience

Natalie Petouhoff, co-author of “Empathy in Action: How to Deliver Great Customer Experiences at Scale,” chats about employee experience, leadership, and how we can leverage technology to improve business operations for all involved.

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Curtis Kopf REI

4 Tips for Thinking Through Your Big-Picture CX Strategy

Curtis Kopf, CXO of REI discusses thought processes and strategies that go into navigating successful CX transformations.

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HollyONeillBOA

Assess Your Customer Experience Consistency and Stay Inspired in Your Work

Repeat guest Holly O’Neill of Bank of America chats with me about CX consistency, accountability and metrics, and leadership bravery. Holly’s extensive career at Bank of America spans more than 20 years, which has allowed her to refine her strategic thinking in terms of understanding the big picture then digging into the important details.

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Barbara C Morton

Enhancing CX Initiatives Within a Bureaucracy? Learn How to Leverage Opportunities

In this conversation that I’m revisiting with Barbara C. Morton, Deputy Chief Veterans Experience Officer at U.S. Department of Veterans Affairs, Barbara shares some of the strategies and tactics that she and her team have employed in order to improve the CX within a government organization.

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CatherineCourageDarrylSpeach

Enhance Customer Experience Through Employee Engagement and Company Culture

Hear from two leaders who have led transformative customer-centric initiatives at organizations that have global reach: Catherine Courage, VP of Consumer UX at Google and Darryl Speach, who at the time of our conversation was Chief Customer Officer of Greystone & Company.

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4.9
out of 5 stars
on Itunes
Fantastic work from a leader in the space
The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!
- Ayyoub!, 2017
CEO, Go to Impact
This podcast is a “must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!
- Susan Schramm, 2019
Top 4 reasons to listen to this podcast
I can't even BEGIN to express my gratitude for the value these Podcasts bring to a CS professional. I listen to it every single morning, and will listen to one podcast several times because there is so much content. I especially love....

1. How she challenge her interviewees to give real life examples of what they've done, how they've done it, which gives incredibly rich content.

2. Her 'pay it forward' question of "what do you know now that you wish you knew when you started this work?" Just outstanding.

3. The level of guests is unparalleled: Microsoft, Google, Lyft, Volkwagon, Cisco, Gainsight, Box, J&J, Dropbox, Workshare...

4. And my favorites are her "Best of" episodes.
- Dana Soza, 2019
Worth your time
There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.
- JHKeeso, 2019
Empowering, insightful and actionable! 🔥
Whether you’re well established as someone innovating in the world of customer experience, or just getting started as a catalyst for change within your organization - this is a must-listen podcast for you! Jeanne does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of successfully navigating an ever changing CX landscape - from leaders who’ve actually walked the path. Highly recommend listening and subscribing!
- JoshCrist, 2020