— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
– Jeanne Bliss
In a recent LinkedIn Live conversation I had with Zvi Baida, Chief Customer Officer at Shufersal, one of Israel’s largest grocery retailers, we spoke about how he and the leaders at Shufersal handled the shift in consumer behaviors and demands during the pandemic.
Life coach and author, Dr. Philip Zimmerman and I chat about the millennial desire for purpose-driven work that aligns with their personal values, the need to understand why the work is done, and how to best engage them in the workspace.
The iconic LEGO brand has been a part of the legacy of just about all of our childhoods–and according to Simone Sweeney, Vice President Global Retail Development at the LEGO Group, the already popular LEGO has seen a resurgence as families spent more time together during the COVID-19 lockdowns. Simone and I discuss how she and her team are navigating the current retail landscape due to the shift in shopping behaviors and more.
In my conversation with Will Kingston, Incoming Director & Head of Financial Services (USA) at CLEAR – M&C Saatchi, we talk about how he developed a passion for CX. As a lover of FinTech, his goal has been to modernize financial services in a way that revolves around customer-centric strategy.
Revisiting a conversation with Yamini Rangan, CCO of Hubspot, where Yamini shares how HubSpot was making strides on improving their customer and employee experience by becoming internally unified.
This episode is a replay of a popular conversation I had with Leslie Stretch, the President and CEO of Medallia about leveraging customer data to understand and anticipate customer needs. Leslie talks about how the pandemic has become “digital disruption at massive scale,” and the positive impacts this can have on the customer experience.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.
