— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
– Jeanne Bliss
What can we learn from disrupters like Airbnb which have introduced the sharing economy into the business landscape? This new business model has impacted customer experience expectations even beyond tech platforms. In today’s conversation with Joseph Michelli, we discuss his latest book, The Airbnb Way. In this book, Joseph looks at how Airbnb has been able to thrive, based on 5 key concepts that can be applied to any industry.
We’re revisiting some important takeaways shared by 4 customer experience leaders in the SaaS industry who were previous guests on the show. You’ll hear thought-provoking insights, as well as lessons learned by these leaders who’ve lead transformations in their organizations.
Catherine Blackmore, Global Vice President of Customer Success at Oracle, walks us through the evolution of the purpose of customer success.
Are you leading customer experience in a global organization? There’s such a range of considerations when you’re transforming customer experience on a large scale — but actually, there are many skills and techniques that you may have gained from your previous experience at a smaller organization, that can be translated …
Adrian Swinscoe and I have a fun, quick rant about some of the things that are bothering us when it comes to customer experience and how it’s approached. Adrian is a customer experience consultant, a Forbes contributor, and the author of the book, Punk CX.
How do you create the right kind of environment in order to be part of someone’s consideration set? As the Chief Experience Officer of TGI Fridays, the familiar neighborhood restaurant chain, Sherif Mityas, has been leveraging his background in merchandising, marketing, and retail, to figure this out. He shares a 3-Gate process for filtering new customer experience initiatives through.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.
