— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
– Jeanne Bliss
Repeat guest Holly O’Neill of Bank of America chats with me about CX consistency, accountability and metrics, and leadership bravery. Holly’s extensive career at Bank of America spans more than 20 years, which has allowed her to refine her strategic thinking in terms of understanding the big picture then digging into the important details.
In this conversation that I’m revisiting with Barbara C. Morton, Deputy Chief Veterans Experience Officer at U.S. Department of Veterans Affairs, Barbara shares some of the strategies and tactics that she and her team have employed in order to improve the CX within a government organization.
In this conversation, you’ll hear from two leaders who have led transformative customer-centric initiatives at organizations that have global reach: Catherine Courage, VP of Consumer UX at Google and Darryl Speach, who at the time of our conversation was Chief Customer Officer of Greystone & Company. Darryl’s prior experience at Disney and New York Life Insurance gave him plenty of insight regarding people-centered work, and Catherine’s experience with human-centered design and UI gave her an advantage in terms of thinking through the customer’s end-to-end experience.
In this podcast: two CX leaders share how they developed a transformation strategy to focus on customer success and unite internal teams.
This episode features: Raj Sisodia, co-author of The Healing Organization and Conscious Capitalism, and Bob Thomas CCO of YMCA of the North.
Jon Picoult, author of “From Impressed to Obsessed” shares a few of his “12 Principles for Turning Customers and Employees into Lifelong Fans.”
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.
