What I Know

About Customer-Driven Growth

35 Hard-Earned Years

broken into short videos for you.

Earning admirable growth is an outcome of your leadership and behavior. It begins with deciding how you will and will not grow. With understanding customers’ lives and goals. With choosing how you want to be remembered. And walking away from practices that get in the way. Use these videos to earn this rarely achieved growth.

“What I Know” is a 52-video master class from Jeanne on how to lead for Customer-Driven Growth.   

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A goal map starts with the goals your customer wants to achieve and shifts your KPIs. By measuring the things that your customer cares about, it transforms how you do work.

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Goal mapping not journey mapping is a new way of leading, uniting your organization, and earning the right to customer driven-growth. In Part 2 of this video, we walk through three case studies that bring these ideas to life.

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