January 23, 2014 Tools to Evaluate Your Customer Experience Stages How purposeful is your company in working together to determine the experience it delivers to customers? All too frequently the customer experience is the unplanned collision of deliverables between silos. An experience that’s knit together through the life cycle isn’t really thought through. These efforts fall prey to being inwardly focused definitions of contact points by the silos. Read Full Post
January 21, 2014 Audit Your Performance: How Do You Believe? Belief a core competency in beloved companies. Evaluate your company’s ability to believe, and determine how close you are to becoming a company that earns devoted customers, loyal employees, and business growth. Read Full Post
January 16, 2014 Do You Trust Your Customers and Employees? Beloved companies believe their customers and employees. This trust enables a company to encourage innovation and partnership. Employees are free to create moments of truth and deliver a unified customer experience. Read Full Post
January 14, 2014 It’s More than Action, it’s Intent and Motivation When your intent (what you want to accomplish) and your motivation (the reason why you make your decision) are driven by your awareness of and empathy for the people impacted by your decisions, the outcomes will set you apart. Read Full Post
