June 6, 2019

The Importance of Closing the Feedback Loop: A Discussion with Dropbox’s CCO [PODCAST]

Yamini Rangan, chief customer officer at Dropbox, offers strategies that she has employed within Dropbox, that keeps her leaders and C-Suite aligned to the same goals of customer-centricity.


Denis Drossart
May 31, 2019

3 Steps to Implementing a Stellar Customer Experience at a Startup [PODCAST]

Denis Drossart, global vice president of Culture & Experience at Selina, shares some tactics and strategies regarding how he’s been able to shape the purpose and culture of this hospitality-disruptive brand.


Episode 154 Aurelia Pollet
May 23, 2019

How Exemplis Commits to Company Culture and CX Improvement [PODCAST]

In this episode, Aurelia Pollet, VP of CX at B2B2C company, Exemplis, tells us about the company’s impressive culture, and how she’s been supported in her role to lead the its CX into the future.


May 15, 2019

3 Actions to Take to Honor Customers as Assets

Do you believe customers are assets or cost centers? Thinking about customers as assets is my first customer experience competency. In today’s episode, I share three actions that your company must take to enable your team to act in ways that honor customers.


Scott Allison 152
May 10, 2019

How DHL Became More Customer-Focused, with CCO Scott Allison [PODCAST]

How does a logistics company shift its gears to become more customer-focused? Scott Allison, the Chief Customer Officer of DHL’s supply chain, shares some strategies and tactics around communicating the brand’s message, telling the customer story, and improving employee and customer experience.


Jon Herstein 150
April 25, 2019

Make Customer Delight About Delivering Value with Jon Herstein of Box [PODCAST]

Jon Herstein, Chief Customer Officer at Box, talks about delivering value as a key point of customer success and delight. He also shares a framework of 6 areas of focus for his role as CCO.