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April 23, 2021

4 “Global Gurus” Share Their Advice for Customer Experience Leaders

The Global Gurus list of World’s Best Customer Service Professionals is once again out. It features some of my friends and colleagues, including several who have been on my podcast. Find out what are some of my favorite insights that they’ve shared in our conversations. And thank you once again to Global Gurus for including me in this incredible community.

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5 Leadership Actions to Build Trust With Those Who Serve Customers
January 28, 2021

5 Leadership Actions to Build Trust With Those Who Serve Customers

Customer experience employees are at the frontlines of every company. They are the often the first, last, or only touchpoint a consumer has with a brand. Being on a CX team demands a high standard of grit, resilience, and trust. Donald Hicks, Former Vice President of Operations at Twitter has authored this guest post about the important leadership actions that should be taken in order to empower your team.

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