September 17, 2013 Five Decisions to Transform into a Beloved Company Watch Jeanne introduce the five decisions that transform an “everyday” company into a beloved company. These decisions drive the behaviors customers love and will help you earn the right to customer raves. Read Full Post
September 12, 2013 What Story is Being Told About You in the Marketplace? Jeanne discusses the impact of the story that’s being told in the marketplace about your company. This is the story told by your customers and employees. What’s your story? Read Full Post
September 10, 2013 Are You “Earning” Your Customer’s Rave? What’s the story customers are telling about your company? Customers who love you won’t be able to stop raving about you, but you need to “earn the right’ to their story first. Read Full Post
September 5, 2013 Being Real is about Managing the Life Not the Spreadsheet Decide to be real and strike a chord with your customers. Try three actions to put humanity in how you do business. 1) Get rid of jargon; 2) Create a hiring process unique to your business; 3) Start new hire orientation by walking in your customers shoes. Read Full Post
