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5 Leadership Actions to Build Trust With Those Who Serve Customers
January 28, 2021

5 Leadership Actions to Build Trust With Those Who Serve Customers

Customer experience employees are at the frontlines of every company. They are the often the first, last, or only touchpoint a consumer has with a brand. Being on a CX team demands a high standard of grit, resilience, and trust. Donald Hicks, Former Vice President of Operations at Twitter has authored this guest post about the important leadership actions that should be taken in order to empower your team.

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interview w/Camille Harrison
October 28, 2020

Build Your Customer-First Foundation, Align Your Team, and Unite the C-Suite with Data-Backed Insights

During my conversation with Camille Harrison, SVP & COO of Guidewell Commercial Market, and Guidewell Innovation, we discuss the importance of not “boiling the ocean” when it comes to implementing change, and Camille shares some of the techniques she’s used to unite folks across her organization, including the C-Suite, in order to move the customer-first work forward.

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