The shorthand for the CCO role is to be that duct tape to connect the silos by reframing the work of the business through the lens of how the customer experiences your company. Here are three tools to help you.
Take Action: Download How to Reduce Dueling Silos
The key to this work is to be high on operational relevance and low on the “Kumbaya” or lip service.
1. Unite the Operation from the Customer Experience Perspective
2. Identify Cross-Silo Dependencies
3. Evaluate the Silo Impact Across the Customer Experience