September 18, 2019

Go Beyond Surveys to Understand Customers’ Lives

In this special episode, I am joined by Alison Circle, chief experience officer of the Columbus Metropolitan Library. Alison and I discuss how organizations should capture customer feedback and research, beyond your traditional survey. Tactics include focus groups and interest groups on-site, as well as ethnography and cultural anthropology.

February 21, 2019

3 Tactics to Transform CX and Employee Development From a Telecommunications Company [PODCAST]

Rekha Weerasooriya, General Manager of Customer Experience Management and People Development at Dialog Axiata, the number one telecommunications provider in Sri Lanka, shares tactics regarding CX management and employee experience development.