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February 17, 2015

Clarifying the Role of the CCO – Competency #3

The role of the Chief Customer Officer is to engage leaders and the organization to want to be a part of “one company” storytelling to unite decision-making and drive cross-company focus and action. That’s why I’ve coined competency #3 as building a customer “listening path.”

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February 12, 2015

Clarifying the Role of the CCO – Competency #2

The role of the Chief Customer Officer is to unite leaders and the organization in building a one-company version of their customer journey.

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February 10, 2015

Clarifying the Role of the CCO – Competency #1

The role of the Chief Customer Officer is to bring leaders together to establish Customer Asset Metrics and customer growth behaviors they will stand behind as a united leadership team.

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February 5, 2015

Have You Downloaded “The 2015 Customer Experience Outlook”?

I was honored to be a part of this ebook, “The 2015 Customer Experience Outlook – A Collection of Ideas for the Year Ahead” brought to you by Kerry Bodine & Doberman. Be sure to download your free copy. It’s a collection of ideas from customer experience authors, designers, and industry leaders.

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