July 19, 2016 Customers As Assets: Getting there quickly You want to value customers as assets, but you also might have quarterly pressures from your boss and colleagues. How do you build relationships in the interest of time? Read Full Post
July 14, 2016 Leadership accountability is killing your customer experience Why one-company leadership might be more important than what’s on your balance sheet. Read Full Post
July 13, 2016 Forget Customer Feedback! Guest post by Chip R. Bell: What’s wrong with soliciting evaluative customer feedback? It is a piece of superstitious corporate behavior built on myths. Chip examines these myths and how to overcome them. Read Full Post
July 7, 2016 Customer Experience Podcast – Big Lessons From My First 12 Guests I’ve had more than eight hours of conversations with CX and CCO work leaders through the first 11 episodes of my podcast. What have I learned in those conversations? Read Full Post
