It’s the Season for Customer Storytelling, so Be There and Be Reliable

Your ability to be there and deliver experience reliability gives your customers a story to tell in social media.  Make the moments of truth a positive story that your customers can tell others.

Read More:

Taking the Reliable Experience to Differentiation – When you have established a reliable experience, you’ll find it more natural to create cross-company teams for rebuilding aspects of the experience

Why the Moments of Truth Are Alive and Well – Identify the opportunities that exist to give your customers a reliable experience.

United (Cross-Silo) Experience Reliability and Accountability – Reliability in your experience is managing the key touch points with shared accountability across the silos.

 

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