Begin building credibility by getting specific and operationally relevant about the customer experiences you will be enabling and building. Engage as early as possible the operational leaders and matrix organizations who you will be working with.
- Define the level of collaboration required to be successful.
- Challenge each other about how realistic it will be to move from silo based approaches to united approaches.
- Decide together how you will step your way into the transitioned approaches..
Here are some discussion starter frameworks to use inside your organization.