March 30, 2016 3 Leading Companies’ Method for Listening to Customers Listening to customers is central to sustained, long-term bottom-line growth. (After all, they buy your products and services.) But how do you do it effectively? Read Full Post
March 29, 2016 An Open Letter To Restoration Hardware CEO Gary Friedman Jeanne responds to Gary Friedman’s all-caps message to his staff about developing a better customer experience with a nine-point plan to actually do just that. Read Full Post
March 24, 2016 How To Boost Customer Desire vs Tolerance Of Your Experience When you tap into emotions and customer desire, you open up a world of possibilities that can capture the imagination of your business. This is the frontier of experience innovation that differentiates you from the competition. Read Full Post
March 17, 2016 Are Your Customers at the Heart Of Business Decision Making? Knowing the heart and pulse that drives your business decision making tells you how to move forward in customer experience. The Columbus Metropolitan Library has the customer at the core of their business. They aren’t focused on warehousing books; they engage their customers in reading and learning. Read Full Post
