It’s becoming more and more apparent to me how important the five decisions are for becoming a beloved company and driving customer loyalty.
This rang true for me last month when I presented at the American Marketing Group’s Got Talent! conference in Boca Raton, Florida. As we all know, the travel industry is being hit hard in this economic downturn. Airlines are “nickel and diming” their customers. Hotels, resorts, and cruises are scrambling to attract customers and minimize/address any negative online feedback. People who used to look forward to summer trips are now taking “stay-cations” or not taking time off at all.
So, what’s an industry to do? My workshop presentation resonated deeply with the attendees. It offered them a way to take a moment and look internally at how they operate in order to offer a better customer experience.
I’d like to share that presentation with you. It includes an audit you can use to help your company.
Go through the presentation, print the audit and do the exercises. If you have any questions, I’m just an e-mail away.E-mail Jeanne or call 425-444-7654