August 27, 2015 Move “Customer Culture” Talk to Real Customer Culture Actions Leaders talk about customer culture but often its only spoken of as a concept. They’re missing the behaviors and deliberate actions that prove commitment. Read Full Post
August 25, 2015 Three CX points that customers share in social media There are three repeated customer experience points that customers talk about through social media. Do you get them right? Read Full Post
August 20, 2015 Earn Customer Desire and the Right to Grow Customer desire is an emotion that will earn growth for your business. If you deliver a reliable experience, your customers will desire to have it again. Read Full Post
August 18, 2015 Three actions to drive customer listening and improve story telling Customer listening improves storytelling by gathering feedback from multiple sources & presenting information by stage of the experience. Read Full Post
