In this guest post by Chip R. Bell, Chip shares lessons learned from his mother that have guided his career in customer service. A key lesson here is that others deserve your best, and that belief should be demonstrated in how your customers are served. Make all your customers want to say, “Your mama would be proud.”
Guest post written by Ricardo Saltz Gulko regarding the importance of creating a simple product or service for a positive customer experience.
Guest post by Blake Morgan, Customer Experience Futurist, Author, Speaker For a customer experience program to be effective, the most senior […]
Guest post by Matt Dixon Consumers today prefer to do things on their own – and, most importantly, according to their own timeframe. […]
Guest Post by Mary Walton, author at SimpleGrad – Education and Writing Tips E-Commerce site’s leadership often focuses on end […]
Guest Post by Rocky Romanella, author of Tighten the Lug Nuts: The Principles of Balanced Leadership. Your character and reputation […]
Better customer experiences equal happier customers. And happier customers are what carries business forward. They buy more, buy more often, and share their experiences with others. Though keeping customers happy is important, it isn’t always an easy task.
Guest Post by Thomas A. Stewart and Patricia O’Connell, authors of Woo, Wow, and Win: Service Design, Strategy, and the Art of […]
Guest Post by Lou Manfredini, Ace Hardware’s Home Expert and Center for Excellence Team Member, boasts more than 25 years […]
Guest Post by Robert C. Johnson: Robert is co-founder and CEO of TeamSupport.com, a cloud-based, B2B software application built to help […]