PROBLEM SOLVING AND CUSTOMER EXPERIENCE TRANSFORMATION IN THE AUSTRALIAN POSTAL SYSTEM WITH CCO CHRISTINE CORBETT
January 12, 2018

Problem Solving and Customer Experience Transformation in the Australian Postal System with CCO Christine Corbett [PODCAST]

How do you transform customer experience within the postal service – an industry that affects the whole nation? In this latest episode, I chat with CCO Christine Corbett about her CX Leadership role in Australia Post.


CX Leadership with Google's Catherine Courage
January 3, 2018

Best of the Podcast: How to Create A Path for CX Leadership with Google’s VP of Ads and Commerce UX [PODCAST]

In this 2017 Best of the Podcast episode, I revisit my interview with Catherine Courage, the VP of Ads and Commerce User Experience at Google. Catherine shares practical and strategic advice about how she created the path of her CX leadership role at Google.