How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg, the first global chief customer officer at Johnson & Johnson.
Horst Schulze knows a thing or two about creating excellent customer service and experience and has some great insights to share with us—many more of which can be found in his latest book, Excellence Wins.
I’m sharing some of my own “what do you know now that you wish you knew then?” learnings with you, from my previous experience as a COO at Fortune 500 companies.
More organizations are adding the chief customer officer role to their C-Suite, and being responsible for bringing on this new high-level executive is no easy feat. To help CEOs considering a CCO, I’ve outlined eight major actions that should be taken to ensure CCO success.
Here are the top 3 downloaded customer experience episodes of the year from my podcast: The Chief Customer Officer Human Duct Tape Show. Episodes discuss CX leadership at Lyft, Volkswagen Group Australia, and Peloton.
The following post is an excerpt from my book: Chief Customer Officer 2.0. Below, I share a “My Rock, My […]
CCO Anahita Reilly discusses her customer experience maturity map and actions to unite the leadership team, map the customer journey and drive transformation.
Horse racing actually can teach many B2B marketers, CCOs, and event planners a whole host of lessons.
One number that might blow your CX-loving mind.
A very different kind of customer experience gets delivered in this episode.