Chester Twigg Episode 157
June 14, 2019

How Johnson & Johnson Creates Value for Customers and Employees [PODCAST]

How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg, the first global chief customer officer at Johnson & Johnson.


Horst Schulze
March 21, 2019

3 Keys to Creating Excellence in Your Customer and Employee Experience with Horst Schulze [PODCAST]

Horst Schulze knows a thing or two about creating excellent customer service and experience and has some great insights to share with us—many more of which can be found in his latest book, Excellence Wins.


March 16, 2018

Leadership Engagement: 8 Actions to Increase CCO Success

More organizations are adding the chief customer officer role to their C-Suite, and being responsible for bringing on this new high-level executive is no easy feat. To help CEOs considering a CCO, I’ve outlined eight major actions that should be taken to ensure CCO success.


3 MOST POPULAR EPISODES FROM MY PODCAST: CHIEF CUSTOMER OFFICER HUMAN DUCT TAPE SHOW
November 22, 2017

3 Most Popular Episodes From My Podcast: The Chief Customer Officer Human Duct Tape Show

Here are the top 3 downloaded customer experience episodes of the year from my podcast: The Chief Customer Officer Human Duct Tape Show. Episodes discuss CX leadership at Lyft, Volkswagen Group Australia, and Peloton.


Human Duct Tape Show Episode 74 with CCO Anahita Reilly of U.S. General Services Administration (GSA)