Make Mom Proud companies proactively build bridges for customers, both inside their company and with external partners. They get rid of that “Bermuda Triangle” moment that happens in the handoff between silos and partners: pulling together rather than working separately boosts everyone up. In this episode of “Daily Dose,” I share a customer example and talk about how companies should unite to deliver a better experience.
How do you turn a long-standing product company into an experience company?
Even if you don’t work in hospitality, there are important CX lessons in here.
Learning from some of the most innovative CX practitioners worldwide.
A radical equation to many.
CX’s important role in the current economic climate.
How do you make sure that trust is being retained within a hyper-growth, mission-centric business? Mary Winfield of Lyft comes on the podcast to tell us.
Here come the chatbots! (And, hopefully, better goal planning.)
We need to do a lot better around defining and executing strategic management in customer experience. Here’s a humble beginning to that process.
Guest Post by Thomas A. Stewart and Patricia O’Connell, authors of Woo, Wow, and Win: Service Design, Strategy, and the Art of […]