How do you turn a long-standing product company into an experience company?
A radical equation to many.
CX’s important role in the current economic climate.
Guest Post by Thomas A. Stewart and Patricia O’Connell, authors of Woo, Wow, and Win: Service Design, Strategy, and the Art of […]
If you want your product or service to be a hit and scale, you need to “cross the chasm.” How do you cross the chasm? You need a reliable, valuable customer experience design. It’s crucial.
Experience reliability is absolutely crucial to customer experience and customer growth. Why, though? And how do you achieve it?
The five customer experience competencies that will create a reliable customer experience across the organization and earn you the right to grow. This is an update that puts “Customers as Assets” in the #1 position since the first order of business is to know how well you are managing customers as an asset of your company.