Donors as Assets at St. Jude Hospital
April 19, 2016

How St. Jude Honors Donors as Assets, With Martin Hand – [CB1] [PODCAST]

I speak to Martin Hand, who’s currently CCO of St. Jude but previously held the same role at United Airlines. What’s the difference between customer (or donor)-facing work in non-profit and for-profit? He explains. (Hint: It’s not as big as we think.)