This summer, I’m taking a bit of a break to prepare exciting new content for you, and in the meantime, […]
Eleanor O’Neil, CCO of Workshare, explains how she developed a customer forecasting system to improve customer success at her B2B company.
Jon Herstein, Chief Customer Officer at Box, talks about delivering value as a key point of customer success and delight. He also shares a framework of 6 areas of focus for his role as CCO.
Lucy Norris, Chief Customer Success Officer, talks about how they define customer success and customer experience at Genesys and how she’s been leading the CX transformation in the organization.
I’ve put together a set of 11 tactical statements to help you assess whether your company needs a chief customer officer to advance customer-driven work.
I chat with two CX leaders from PTC, a SaaS company, about defining customer success, and the value of designing customer room for enhancing employee and customer experience.
In this podcast episode, I talk to Charlotte Dunsterville, Chief Customer Officer of Sure International Telecom, about how she united the C-Suite and other departments to implement a customer experience program within the organization.
CVS has banned photoshopped images on its store-brand makeup products and marketing, so that women can truly see what the makeup products will look like for real — sans the digital glow.
In this episode, Adriana Zeman, VP of Customer Success at Zaius shares her proven path for making CX a part of the business in a start-up operation. Adriana shares her month-to-month plan to implement a customer success journey that goes beyond the initial onboarding phase.