Jon Herstein 150
April 25, 2019

Make Customer Delight About Delivering Value with Jon Herstein of Box [PODCAST]

Jon Herstein, Chief Customer Officer at Box, talks about delivering value as a key point of customer success and delight. He also shares a framework of 6 areas of focus for his role as CCO.

3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers
September 27, 2018

3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers [PODCAST]

Lucy Norris, Chief Customer Success Officer, talks about how they define customer success and customer experience at Genesys and how she’s been leading the CX transformation in the organization.

Leveraging the Power of Collaboration for a Telecomms Customer Experience Implementation
March 8, 2018

How to Lead a Successful Customer Experience Transformation in the Telecom Industry [PODCAST]

In this podcast episode, I talk to Charlotte Dunsterville, Chief Customer Officer of Sure International Telecom, about how she united the C-Suite and other departments to implement a customer experience program within the organization.

January 19, 2018

CVS Decides to “Keep it Real” with Customers By Banning Photoshopped Images From Beauty Products

CVS has banned photoshopped images on its store-brand makeup products and marketing, so that women can truly see what the makeup products will look like for real — sans the digital glow.

Human Duct Tape Show Episode 77 Adriana Zeman
November 14, 2017

Implement a Customer Experience Strategy at a Startup with VP of Customer Success, Adriana Zeman – CB77 [PODCAST]

In this episode, Adriana Zeman, VP of Customer Success at Zaius shares her proven path for making CX a part of the business in a start-up operation. Adriana shares her month-to-month plan to implement a customer success journey that goes beyond the initial onboarding phase.