Eleanor O’Neil, CCO of Workshare, explains how she developed a customer forecasting system to improve customer success at her B2B company.
Chelsie Rae Lee, SVP of Customer Strategy at SnackNation, talks to me about improving employee experience and creating a customer journey map to understand churn.
Remember: this cuts two ways. You want to prevent customer defection, but also prevent employee defection.
A visual way to get executives to care more about customer retention issues.