Successful CCOs deliberately build a plan of action to include uniting leadership actions and behavior. Here’s what to expect in years one through four and beyond.
Customer success is more than just a buzzword, and Guy Nirpaz, the CEO and founder of Totango, and author of Farm Don’t Hunt: The Definitive Guide to Customer Success, talks to us about how to realistically integrate customer success into customer experience.
As a customer experience leader, you need to have a good understanding of your organization’s culture. The culture is defined by actions, not words. Here are three behaviors you need in order to prove your commitment to customer-driven growth.
Whether you’re currently a CCO, looking to become a CCO, or a C-Suite leader who manages customer relations within your organization, there are a few key principles and ideas that you should be familiar with if you want to be successful.
Are you lacking headcount in your organization? If so, you’re not alone, and I want you to view this as a challenge and a test. You will need to establish, with tactics, what the work will be to garner headcount.
Lisa Allen, the first Chief Patient Experience Officer at Johns Hopkins Hospital shares how she combined her experience and knowledge in anthropology to change the way the organization addresses patient experience.
The CCO of the Berkshire Museum chats with me about the strategies they developed to improve the CX, EX, and flow of the museum. This is a great conversation to listen to, whether you’re in the museum/cultural institution world or business (both B2B and B2C).
Have you just become a C-Suite leader for your B2B organization’s customer experience? Or maybe you’re looking to elevate and […]
How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg, the first global chief customer officer at Johnson & Johnson.
Yamini Rangan, chief customer officer at Dropbox, offers strategies that she has employed within Dropbox, that keeps her leaders and C-Suite aligned to the same goals of customer-centricity.