How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg, the first global chief customer officer at Johnson & Johnson.
Today’s “Best of 2018” episode features Patricia Pedhom Nono, who was previously the general manager of customer service & customer experience at MTN Cameroon, one of the biggest telecommunications companies in Africa. Patricia shared a detailed account regarding how she demonstrated the value of a customer-first strategy to a skeptical C-Suite.
In this episode, two experienced C-Suite leaders share how they advanced the CX work within their organization by uniting the C-Suite and understanding their needs.
In this episode, I discuss the importance of customer journey mapping and how you can use it to break down silos and unite your leadership team.
Anand Sampat, Head of CX for c2c, a public London commuter train service shares how he manages the customer experience for such a complex system.
In today’s lively chat with Sue Martin Homes, Global VP of Customer Service at Newegg, the leading tech-focused e-retailer in North America, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg.
Are you facing some challenges from your C-Suite regarding the implementation of a customer experience transformation? MTN Cameroon’s first CCO, Patricia Pedhom Nono shares a detailed account of how she demonstrated the value of a customer-first strategy to a skeptical C-Suite.
On the podcast, we’re revisiting some of the answers to the pay-it-forward question, “what do you know now that you wish you knew then?” which will be helpful to both current and aspiring CCOs.
Guest post written by Ricardo Saltz Gulko regarding the importance of creating a simple product or service for a positive customer experience.
Over the many years that I’ve spent doing customer experience work, every leader I’ve worked with has asked for explicit […]