Chester Twigg Episode 157
June 14, 2019

How Johnson & Johnson Creates Value for Customers and Employees [PODCAST]

How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg, the first global chief customer officer at Johnson & Johnson.


Best of the Podcast 2018: How A Telecommunications Organization Earned the Right to Customer Growth
December 28, 2018

Best of the Podcast 2018: How A Telecommunications Organization Earned the Right to Customer Growth [PODCAST]

Today’s “Best of 2018” episode features Patricia Pedhom Nono, who was previously the general manager of customer service & customer experience at MTN Cameroon, one of the biggest telecommunications companies in Africa. Patricia shared a detailed account regarding how she demonstrated the value of a customer-first strategy to a skeptical C-Suite.


Advance your CX Work by Uniting the C-Suite in Their Commitment and Accountability

How Two Leaders Use Customer Journey Mapping As a Tool to Unite Leadership and Address Customer Retention Concerns

How to Lead CX Transformation in a Customer-Focused Tech Organization
July 19, 2018

How to Lead CX Transformation in a Customer-Focused Tech Organization [PODCAST]

In today’s lively chat with Sue Martin Homes, Global VP of Customer Service at Newegg, the leading tech-focused e-retailer in North America, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg.


EARNING THE RIGHT TO CUSTOMER EXPERIENCE TRANSFORMATION AT A TELECOMMUNICATIONS COMPANY
May 3, 2018

Earning the Right to Customer Experience Transformation at a Telecommunications Company [PODCAST]

Are you facing some challenges from your C-Suite regarding the implementation of a customer experience transformation? MTN Cameroon’s first CCO, Patricia Pedhom Nono shares a detailed account of how she demonstrated the value of a customer-first strategy to a skeptical C-Suite.


7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey
March 22, 2018

7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey [PODCAST]

On the podcast, we’re revisiting some of the answers to the pay-it-forward question, “what do you know now that you wish you knew then?” which will be helpful to both current and aspiring CCOs.