Episode 154 Aurelia Pollet
May 23, 2019

How Exemplis Commits to Company Culture and CX Improvement [PODCAST]

In this episode, Aurelia Pollet, VP of CX at B2B2C company, Exemplis, tells us about the company’s impressive culture, and how she’s been supported in her role to lead the its CX into the future.


May 31, 2018

CX Leadership in the International Gas and Energy B2B Industry with Antonio Susta [PODCAST]

I speak with Antonio Susta, Head of Customer Experience and Customer Service at The Linde Group, a world leading supplier of industrial, processes and specialty gases. As a CX leader at Linde Group Italy, he has the support he needs to lead and implement a CX transformation, per the company’s new focus.


Human Duct Tape Show Ross Garretson
November 7, 2017

Hunter Douglas’ B2B and B2C Customer Experience Leadership with Ross Garretson – CB76 [PODCAST]

I chat with Ross Garretson, Vice President of Customer Experience at Hunter Douglas North America, about how he builds out both the B2B and B2C experience for the worldwide leader in custom window treatments and architectural products.