In this episode, Aurelia Pollet, VP of CX at B2B2C company, Exemplis, tells us about the company’s impressive culture, and how she’s been supported in her role to lead the its CX into the future.
Yellowfin CCO Lee Roquet shares how determining the power core at Yellowfin helped him understand the company’s culture, which laid the groundwork for his CX strategy.
I speak with Antonio Susta, Head of Customer Experience and Customer Service at The Linde Group, a world leading supplier of industrial, processes and specialty gases. As a CX leader at Linde Group Italy, he has the support he needs to lead and implement a CX transformation, per the company’s new focus.
Today, we look at how two CX leaders prioritized the work that needed to be done when they first stepped into their roles as change agents within their organizations.
Guest post written by Ricardo Saltz Gulko regarding the importance of creating a simple product or service for a positive customer experience.
I chat with Ross Garretson, Vice President of Customer Experience at Hunter Douglas North America, about how he builds out both the B2B and B2C experience for the worldwide leader in custom window treatments and architectural products.
Exploring cross-functionality at Hallmark.
The importance of honoring the past in your organization as you try to build out your future.
Identify “the big rocks.”
Guest Post by Robert C. Johnson: Robert is co-founder and CEO of TeamSupport.com, a cloud-based, B2B software application built to help […]