As I’ve been doing more episodes of my customer experience podcast, I’m increasingly hearing more stories about omni-channel collaboration and […]
Not arguing for head in the sand, but there’s some logic to this idea.
Don’t go hunting for tech until the strategy is sound.
CX’s important role in the current economic climate.
Think of this in terms of “crawl, walk, run.”
Here come the chatbots! (And, hopefully, better goal planning.)
Remember: this cuts two ways. You want to prevent customer defection, but also prevent employee defection.
A visual way to get executives to care more about customer retention issues.
There’s power in all that supposed ranting.
Guest Post By Kathy Yoo Kathy Yoo is a creative writer and currently writes content on behalf of KOVA Corporation. […]