Don’t go hunting for tech until the strategy is sound.
CX’s important role in the current economic climate.
Think of this in terms of “crawl, walk, run.”
Here come the chatbots! (And, hopefully, better goal planning.)
Remember: this cuts two ways. You want to prevent customer defection, but also prevent employee defection.
A visual way to get executives to care more about customer retention issues.
There’s power in all that supposed ranting.
Guest Post By Kathy Yoo Kathy Yoo is a creative writer and currently writes content on behalf of KOVA Corporation. […]
I’ve had more than eight hours of conversations with CX and CCO work leaders through the first 11 episodes of my podcast. What have I learned in those conversations?
The work is difficult, but executable ideas can be yours in under half a minute.