Chief Customer Officer

Chief Customer Officer: Getting Past Lip Service to Passionate Action


“By far the most practical customer experience book out there. Jeanne Bliss does all customer experience professionals a favor by sharing her approach and advice in this book. It really is a book that has post-its and turned down pages and is referenced often.”
Five Star Amazon Review, April 201


“Until we found Jeanne’s book, we had lots of activity and were expending a great deal of energy,
but were not making any progress.”
President, Bombardier Aerospace



Considered the Chief Customer Officer’s survival guide, this was the first groundbreaking book on the role of the Chief Customer Officer. This book prepares the CCO for the work ahead, with reality-based tools, audits, templates and stories. Translated into eight languages, this book has become the first purchased by most new Customer Leadership Executives and their teams around the world.


Why Jeanne Wrote Chief Customer Officer: Getting Past Lip Service to Passionate Action

“Jeanne Bliss is a powerhouse when it comes to driving customer focus. It's in her bones.”
Gary Comer, Founder Land's End

“Chief Customer Officer takes the lessons that successful companies have learned from their new approaches to managing customer relationships and organizes their experiences into a valuable coaching tool and strategy guide. While showing leaders the actions they can take and the processes that have worked for others, Bliss offers encouragement and tips that can help them avoid the turf wars and burnout that hinder improvement efforts.”
Soundview Executive Book Summaries