Customer Experience Bliss Five Compentencies
November 23, 2016

Introducing: The Five-Competency Reality Check Audit

I’ve been working in CX for over 30 years; in the process, I’ve created five competencies that drive a lot of my work. And now, in under five minutes, you can align around them too!

Design for reliability and early adopters
June 9, 2016

Improve customer experience through design for reliability

If you want your product or service to be a hit and scale, you need to “cross the chasm.” How do you cross the chasm? You need a reliable, valuable customer experience design. It’s crucial.