Learning from some of the most innovative CX practitioners worldwide.
A radical equation to many.
CX’s important role in the current economic climate.
How do you make sure that trust is being retained within a hyper-growth, mission-centric business? Mary Winfield of Lyft comes on the podcast to tell us.
Here come the chatbots! (And, hopefully, better goal planning.)
We need to do a lot better around defining and executing strategic management in customer experience. Here’s a humble beginning to that process.
Guest Post by Thomas A. Stewart and Patricia O’Connell, authors of Woo, Wow, and Win: Service Design, Strategy, and the Art of […]