Develop and Commit to a Set of Core Values to Elevate Customer Experience
December 15, 2017

Develop and Commit to a Set of Core Values to Elevate Customer Experience

Based on my experience as a CX practitioner, this is my response to a few key findings in Forrester’s report – “Predictions 2018: The Crisis Of Trust And How Smart Brands Will Shape CX In Response”


HOW ANGIE’S LIST CO-FOUNDER BECAME THE CHIEF CUSTOMER OFFICER AT ANGI HOMESERVICES
December 5, 2017

How Angie’s List Co-Founder Became the Chief Customer Officer at ANGI Homeservices – CB80 [PODCAST]

Angie Hicks, Co-Founder of Angie’s List, shares how she built Angie’s List into the valuable service provider tool it is today, and how she transitioned her entrepreneurial and marketing experience into the CCO role she currently holds at ANGI Homeservices.


Pacific Gas & Electric's Community Support Shows They Care and Put Customers First
December 1, 2017

Pacific Gas & Electric’s Community Support Shows They Care and Put Customers First

After wildfires ravished many Northern California neighborhoods this past October, Pacific Gas and Electric Company (PG&E) took action to support its customers affected by the devastation. PG&E showcased its character and values through positive actions that support its community.


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