Take Action with These 3 Steps to Help Your Customers Achieve Their Goals
October 17, 2018

Take Action with These 3 Steps to Help Your Customers Achieve Their Goals

Make-mom-proud companies take a human-centered approach when engaging with customers. Here are three steps you can take to put your customers first so you can help them achieve their goals.


4 Strategies to Improve Customer Experience in the Airline Industry

WHY YOU NEED TO USE YOUR CUSTOMER JOURNEY MAP AS A BUSINESS DECISION BLUEPRINT

My Rock, My Story: How Irvine Company Uses a Customer Room for Employee Engagement and Accountability

How Has CX Evolved and How Should it Impact Your Company's Growth and Leadership?
August 3, 2018

How Has CX Evolved and How Should it Impact Your Company’s Growth and Leadership? [PODCAST]

Join a lively discussion about the evolution of both customer experience as a holistic experience and of the CXO and CCO roles over the past few decades with New York Times best-selling author Rob Markey. Additionally, I share 7 CX insights from this conversation that you can apply to your organization.


How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation with William Chumley
July 26, 2018

How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation [PODCAST]

William Chumley, the CCO for the Governor’s Office of Information Technology for the state of Colorado shares how he’s been uniting leaders, the C-Suite, and silos across 17 executive branch agencies, in efforts to improve IT functions and streamline CX for the agencies that serve Colorado’s citizens.


The Unifying Force of Care

How to Lead CX Transformation in a Customer-Focused Tech Organization
July 19, 2018

How to Lead CX Transformation in a Customer-Focused Tech Organization [PODCAST]

In today’s lively chat with Sue Martin Homes, Global VP of Customer Service at Newegg, the leading tech-focused e-retailer in North America, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg.