Here are four big culprits that cause organizational customer experience work to stall and how to solve for them.
Over the many years that I’ve spent doing customer experience work, every leader I’ve worked with has asked for explicit […]
Based on my experience as a CX practitioner, this is my response to a few key findings in Forrester’s report – “Predictions 2018: The Crisis Of Trust And How Smart Brands Will Shape CX In Response”
Aisling Hassell, Head of International CX at Airbnb shares how her team uses customer listening to drive continuous improvement and set goals.
Angie Hicks, Co-Founder of Angie’s List, shares how she built Angie’s List into the valuable service provider tool it is today, and how she transitioned her entrepreneurial and marketing experience into the CCO role she currently holds at ANGI Homeservices.
After wildfires ravished many Northern California neighborhoods this past October, Pacific Gas and Electric Company (PG&E) took action to support its customers affected by the devastation. PG&E showcased its character and values through positive actions that support its community.
How do you transform the culture of your company to benefit the lives of your customers? Implement a CX plan that’s customer rather than product-driven.