I love asking my guests, “what do you know now that you wish you knew then?” This episode features a compilation of answers to the pay-it-forward question I ask in every episode, with tactical advice that you can apply today.
For those of you seeking to gain tips and insight on what CX in the healthcare industry looks like, here are a few podcast episodes you should listen to. If you don’t have the time to listen, read through the show notes, you’ll find actionable advice to help you make an impact for your organization.
Is your organization taking the time to improve its employees lives? When you improve the lives of your employees, you’re also taking the right steps to improve the lives of your customers. Let’s look at how Best Buy fights competition and high turnover by employee investment.
Do you think about how you can create remarkable moments for your customers? Dan Heath and I talk about what a power moment is, the recipe for creating one, and how these experiences affect us in our personal and business lives.
3 methods to help you successfully implement customer experience transformation.
Josh Ives, VP of Customer Experience Management and Strategy at Samsung Electronics America, talks to me about what customer experience leadership looks like in a large, multi-service organization like Samsung.
Dr. Adrienne Boissy, Chief Experience Officer of Cleveland Clinic Health System, talks about the importance of putting patients first, and what it takes to sustain the philosophy, mindset, and operational priorities in healthcare customer experience.