PROBLEM SOLVING AND CUSTOMER EXPERIENCE TRANSFORMATION IN THE AUSTRALIAN POSTAL SYSTEM WITH CCO CHRISTINE CORBETT

December 29, 2017

Best of the Podcast: The Process of CX Hiring and Transformation at Volkswagen Group Australia [PODCAST]

In this 2017 Best of the Podcast episode, I revisit my interview with Jason Bradshaw, CCO of Volkswagen Group Australia. We talk about how Jason transformed CX at VW Australia and the extensive hiring process he went through.


December 12, 2017

How CMO Leadership is Expanding to Include Both Marketing and Customer Experience Transformation – CB81 [PODCAST]

How do you drive customer experience transformation in the highly regulated financial industry? In this episode, I talk to Isabella Lau, CCO of Manulife Hong Kong about the emerging expanded CMO/CCO role, and how operational and marketing leadership skills can help you succeed in this position.


HOW ANGIE’S LIST CO-FOUNDER BECAME THE CHIEF CUSTOMER OFFICER AT ANGI HOMESERVICES
December 5, 2017

How Angie’s List Co-Founder Became the Chief Customer Officer at ANGI Homeservices – CB80 [PODCAST]

Angie Hicks, Co-Founder of Angie’s List, shares how she built Angie’s List into the valuable service provider tool it is today, and how she transitioned her entrepreneurial and marketing experience into the CCO role she currently holds at ANGI Homeservices.


3 MOST POPULAR EPISODES FROM MY PODCAST: CHIEF CUSTOMER OFFICER HUMAN DUCT TAPE SHOW
November 22, 2017

3 Most Popular Episodes From My Podcast: The Chief Customer Officer Human Duct Tape Show

Here are the top 3 downloaded customer experience episodes of the year from my podcast: The Chief Customer Officer Human Duct Tape Show. Episodes discuss CX leadership at Lyft, Volkswagen Group Australia, and Peloton.