How do you transform customer experience within the postal service – an industry that affects the whole nation? In this latest episode, I chat with CCO Christine Corbett about her CX Leadership role in Australia Post.
Here are four big culprits that cause organizational customer experience work to stall and how to solve for them.
Guest post written by Ricardo Saltz Gulko regarding the importance of creating a simple product or service for a positive customer experience.
In this 2017 Best of the Podcast episode, I revisit my interview with Jason Bradshaw, CCO of Volkswagen Group Australia. We talk about how Jason transformed CX at VW Australia and the extensive hiring process he went through.
How do you drive customer experience transformation in the highly regulated financial industry? In this episode, I talk to Isabella Lau, CCO of Manulife Hong Kong about the emerging expanded CMO/CCO role, and how operational and marketing leadership skills can help you succeed in this position.
Angie Hicks, Co-Founder of Angie’s List, shares how she built Angie’s List into the valuable service provider tool it is today, and how she transitioned her entrepreneurial and marketing experience into the CCO role she currently holds at ANGI Homeservices.
Here are the top 3 downloaded customer experience episodes of the year from my podcast: The Chief Customer Officer Human Duct Tape Show. Episodes discuss CX leadership at Lyft, Volkswagen Group Australia, and Peloton.