In this 2017 Best of the Podcast episode, I revisit my interview with Catherine Courage, the VP of Ads and Commerce User Experience at Google. Catherine shares practical and strategic advice about how she created the path of her CX leadership role at Google.
Revisit 5 of the most popular blog posts on CustomerBliss.com. Use this content to review 2017 and build your plan for 2018.
In this 2017 Best of the Podcast episode, I revisit my interview with Mary Winfield, the VP of Customer Experience and Trust at Lyft. Mary shares the leadership qualities that helped her advance the work in her position and how she defines the CX role in a mission-centered company.
Have you ever thought about the end-to-end customer experience of a student in higher education? This episode addresses implementing a CX program and improving the UX to enhance the student journey in a for-profit education system.
We monitor trends to stay on top of “what’s happening next” in the industry, but honestly, there are also some core components of customer experience that will always be in place. Because of that, I’m revisiting three of my top shared posts, which are founded in my core competencies and still highly relevant.
I chat with Ross Garretson, Vice President of Customer Experience at Hunter Douglas North America, about how he builds out both the B2B and B2C experience for the worldwide leader in custom window treatments and architectural products.
Even if you don’t work in hospitality, there are important CX lessons in here.