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Create the Culture of Beloved and
Prosperous Companies

Understand how your company can move from being an “everyday” company to a “beloved” company.  Learn from 45 decision case studies that created  a beloved culture.  Then compare your decisions and take action - to build committed customers, employees and business prosperity.

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“A brilliantly simple & insightful read!”

Unite Your Operation. Drive Accountability. Deliver Your Promise.

This book provides a complete roadmap for customer leadership. Translated to five languages, it’s frequently the first resource newly “minted” Chief Customer Officers / Chief Experience Officers reach for to succeed in their positions.


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Buy the book now!

 

“THE book on Customer Leadership”