Create the Culture of Beloved and
Understand how your company can move from being an “everyday” company to a “beloved” company. Learn from 45 decision case studies that created a beloved culture. Then compare your decisions and take action - to build committed customers, employees and business prosperity.
“A brilliantly simple & insightful read!”
Unite Your Operation. Drive Accountability. Deliver Your Promise.
This book provides a complete roadmap for customer leadership. Translated to five languages, it’s frequently the first resource newly “minted” Chief Customer Officers / Chief Experience Officers reach for to succeed in their positions.
“THE book on Customer Leadership”