Blog

What would you like to learn about? Choose from these categories:

CVS DECIDES TO “KEEP IT REAL” WITH CUSTOMERS BY BANNING PHOTOSHOPPED IMAGES FROM BEAUTY PRODUCTS

LEADERSHIP AND CRAFTING THE CUSTOMER EXPERIENCE IN CONSUMER GOODS WITH KATHY TOBIASEN

PROBLEM SOLVING AND CUSTOMER EXPERIENCE TRANSFORMATION IN THE AUSTRALIAN POSTAL SYSTEM WITH CCO CHRISTINE CORBETT

CX Leadership with Google's Catherine Courage
January 3, 2018

Best of the Podcast: How to Create A Path for CX Leadership with Google’s VP of Ads and Commerce UX [PODCAST]

In this 2017 Best of the Podcast episode, I revisit my interview with Catherine Courage, the VP of Ads and Commerce User Experience at Google. Catherine shares practical and strategic advice about how she created the path of her CX leadership role at Google.


December 29, 2017

Best of the Podcast: The Process of CX Hiring and Transformation at Volkswagen Group Australia [PODCAST]

In this 2017 Best of the Podcast episode, I revisit my interview with Jason Bradshaw, CCO of Volkswagen Group Australia. We talk about how Jason transformed CX at VW Australia and the extensive hiring process he went through.