Here are the top 3 downloaded customer experience episodes of the year from my podcast: The Chief Customer Officer Human Duct Tape Show. Episodes discuss CX leadership at Lyft, Volkswagen Group Australia, and Peloton.
What would you like to learn about? Choose from these categories:
- Align Around Experience
- CCO Role
- Customer Listening Path
- Customers as Assets
- Experience Reliability & Innovation
- Guest Posts
- One-Company Leadership
Have you ever thought about the end-to-end customer experience of a student in higher education? The overall CX and UX impacts a student’s success and perception of the program. In this episode, I chat with Marc Riesenberg, who spoke about implementing a CX program and improving the UX while serving as the Associate Vice President of Customer Experience at Bridgepoint Education.
How does your company incorporate its mission statement? Is it used daily as a decision-making lens for uniting the organization in making operational decisions? Most importantly, do employees know it and use it to improve customers’ lives and earn the right to growth?
Are you thinking about how to implement a customer experience journey at your start-up company? In this episode, Adriana Zeman, VP of Customer Success at Zaius shares her proven path for making customer experience a part of the business in a start-up operation. Adriana shares her month-to-month plan to implement a customer success journey that goes beyond the initial onboarding phase.
We monitor trends to stay on top of “what’s happening next” in the industry, but honestly, there are also some core components of customer experience that will always be in place. Because of that, I’m revisiting three of my top shared posts, which are founded in my core competencies and still highly relevant.
On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson, Vice President of Customer Experience at Hunter Douglas North America, about how he builds out both the business to business and business to consumer experience for the worldwide leader in custom window treatments and architectural products.
The following post is an excerpt from my book: Chief Customer Officer 2.0. Below, I share a “My Rock, My […]