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Global General Manager of Customer & Partner Experience Amanda Sachs
April 24, 2018

Microsoft’s Path to Customer Obsession with Global General Manager of Customer & Partner Experience Amanda Sachs [PODCAST]

We’ve made it to 100 episodes! Woo-hoo! In today’s episode, Amanda Sachs, General Manager, Customer & Partner Experience, at Microsoft chats with me about how she has engaged with the organization to translate CEO Satya Nadella’s mantra of “customer obsession” into its operating model, engineering and culture.


April 20, 2018

Do Law Firms Need a Chief Experience Officer? Yes! A CXO at Miles & Stockbridge P.C. Explains Why [PODCAST]

In this episode, I speak with Edwin Bodensiek, the CXO for Miles & Stockbridge P.C., a law firm in Baltimore Maryland. We discuss why and how this role can be embedded in a services firm, and the unique blend of branding and “CX” that Edwin brings to this role.




How to Leverage Your Past to Prepare You For a Customer Experience Role

6 ACTIONS TO BUILD A COMPANY THAT WOULD MAKE YOUR MOM PROUD