My book, Would You Do That to Your Mother? The “Make Mom Proud Standard” for How to Treat Your Customers, identifies […]
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Three reasons why a customer room has a positive CX impact on Irvine Company, and a free downloadable Customer Room Manifesto to help you build one in your organization.
I chat with two CX leaders from PTC, a SaaS company, about defining customer success, and the value of designing customer room for enhancing employee and customer experience.
Join a lively discussion about the evolution of both customer experience as a holistic experience and of the CXO and CCO roles over the past few decades with New York Times best-selling author Rob Markey. Additionally, I share 7 CX insights from this conversation that you can apply to your organization.
William Chumley, the CCO for the Governor’s Office of Information Technology for the state of Colorado shares how he’s been uniting leaders, the C-Suite, and silos across 17 executive branch agencies, in efforts to improve IT functions and streamline CX for the agencies that serve Colorado’s citizens.
Today’s best companies—where employees and customers prosper—enable behaviors for care, allowing their people to take the best version of themselves to work and “Make Mom Proud.”
In today’s lively chat with Sue Martin Homes, Global VP of Customer Service at Newegg, the leading tech-focused e-retailer in North America, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg.
In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry. Charlotte Dunsterville and Patricia Pedhom Nono share how they first started prioritizing and assessing the work they need to get done in order to transform CX in their organizations.
We take a look at how the GDPR can help you transform big data to “smart data.”
A highlight of some lessons from my latest book, “Would You Do That To Your Mother?” along with other video and article resources to help your organization make business decisions that earn customer growth and loyalty.