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What Makes Customers Unhappy
January 18, 2017

What Makes Customers Unhappy? Avoid These 3 Pitfalls

Better customer experiences equal happier customers. And happier customers are what carries business forward. They buy more, buy more often, and share their experiences with others. Though keeping customers happy is important, it isn’t always an easy task.

Jeanne Bliss Tom Allin
January 10, 2017

President Obama’s Chief Veterans Experience Officer, With Tom Allin – CB34 [PODCAST]

Tom Allin worked in the Veterans Affairs department (appointed by Obama, in fact) after a long career in the food industry, including being a Managing Director at McDonald’s. How do all these experiences vary? How are they similar? An interesting discussion with an interesting man.