Employees are the key to your customer-driven growth engine. Here’s how to engage them more for, essentially, no cost.
What would you like to learn about? Choose from these categories:
- Align Around Experience
- CCO Role
- Customer Listening Path
- Customers as Assets
- Experience Reliability & Innovation
- Guest Posts
- One-Company Leadership
One number that might blow your CX-loving mind.
A strong customer-driven growth engine will boost your revenue, and this has been proven by research consistently.
Human Duct Tape Show podcast interview with Karen Quintos, the EVP and CCO of Dell Technologies.
What to expect as more industries, verticals, and team embrace CX.
We need to keep pounding this drum so that everyone understands the value of CX as a revenue-driver.
You need to earn the right to headcount — and know how much you really need — in the eyes of the whole leadership team.