We’ve made it to 100 episodes! Woo-hoo! In today’s episode, Amanda Sachs, General Manager, Customer & Partner Experience, at Microsoft chats with me about how she has engaged with the organization to translate CEO Satya Nadella’s mantra of “customer obsession” into its operating model, engineering and culture.
What would you like to learn about? Choose from these categories:
- Align Around Experience
- CCO Role
- Customer Listening Path
- Customers as Assets
- Experience Reliability & Innovation
- Guest Posts
- One-Company Leadership
In this episode, I speak with Edwin Bodensiek, the CXO for Miles & Stockbridge P.C., a law firm in Baltimore Maryland. We discuss why and how this role can be embedded in a services firm, and the unique blend of branding and “CX” that Edwin brings to this role.
In Uganda, women entrepreneurs often experience a vicious no-win cycle. They take out loans with such high rates, short cycles […]
How do brands maintain a good reputation and make customers feel welcome? I explain how important it is to earn customer respect by respecting them first.
In this episode, I revisit conversations with two CX leaders in healthcare who share how their past helped them thrive in their current roles.
After studying hundreds of forward-thinking organizations and leaders, I’ve observed six actions that build companies that show up as “make-mom-proud” […]
When it comes to initiating change within an organization, you must first ask, “Are we united in how we make […]