Tactics To Implement in Your First Six Months Leading CX in the Telecommunications Industry
July 13, 2018

Tactics To Implement in Your First Six Months Leading CX in the Telecommunications Industry

In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry. Charlotte Dunsterville and Patricia Pedhom Nono share how they first started prioritizing and assessing the work they need to get done in order to transform CX in their organizations.


HOW DO YOU BUILD A CULTURE OF CONTINUOUS IMPROVEMENT WITH VP OF CX & LOYALTY AT HERTZ
June 6, 2018

How to Build the Employee Experience and Culture of Continuous Improvement with VP of CX & Loyalty at Hertz [PODCAST]

How do you take insights from customers and drive better decision making and better product delivery? This is one of the many questions that Eric Smuda, VP of Customer Experience & Loyalty of Hertz car rental service had to ask when he joined the company to transform customer and employee experience.