HOW DO YOU BUILD A CULTURE OF CONTINUOUS IMPROVEMENT WITH VP OF CX & LOYALTY AT HERTZ
June 6, 2018

How to Build the Employee Experience and Culture of Continuous Improvement with VP of CX & Loyalty at Hertz [PODCAST]

How do you take insights from customers and drive better decision making and better product delivery? This is one of the many questions that Eric Smuda, VP of Customer Experience & Loyalty of Hertz car rental service had to ask when he joined the company to transform customer and employee experience.


January 25, 2018

What’s the Key to a Strong CX Foundation? Be Obsessed with Your Customers [PODCAST]

Is your company customer obsessed? If not, it should be! Tamar Cohen, Head of US Customer Experience for Zoetis, a leader in animal health services, shares how she built the company’s CX platform and organization from the ground up.