Guest Post by Rocky Romanella, author of Tighten the Lug Nuts: The Principles of Balanced Leadership. Your character and reputation […]
I speak to Martin Hand, who’s currently CCO of St. Jude but previously held the same role at United Airlines. What’s the difference between customer (or donor)-facing work in non-profit and for-profit? He explains. (Hint: It’s not as big as we think.)
A company core values list can sometimes seem like a list of logical buzzwords, but in reality … it’s tremendously important to guiding your culture and how you deal with customers. What separates the great companies from the merely good ones in terms of setting up core values?
Apologizing well for operational gaffes, service blunders, and missteps drives company prosperity because, when done well, these apologies strengthen the bond between customer and company. They define the people inside the company, their values and who they are.