Best of the Podcast 2018: Build Power Moments in Your Customer Experience
December 20, 2018

Best of the Podcast 2018: Build Power Moments in Your Customer Experience [PODCAST]

One of my most popular podcast episodes of this year features Dan Heath, co-author of the book, The Power of Moments: Why Certain Experiences Have Extraordinary Impact. Though not a CX book per se, it will definitely get you thinking about ways you can differentiate your brand and the experiences you provide to your customers.


HOW TO CREATE POWER MOMENTS THAT RISE ABOVE THE REST WITH DAN HEATH
February 21, 2018

How to Create Power Moments That Rise Above The Rest with Dan Heath [PODCAST]

Do you think about how you can create remarkable moments for your customers? Dan Heath and I talk about what a power moment is, the recipe for creating one, and how these experiences affect us in our personal and business lives.