September 25, 2018

Do You Know the Power Core of Your Company? How to Determine and Dance with the Power Core

On a recent episode of my podcast, I talked to Lee Roquet of Yellowfin about the importance of the Power Core, and it’s such an important topic, I wanted to expand upon it in my vlog, and talk about why a lack of understanding of the Power Core may be what’s preventing you from getting traction.

customers at the heart of business decision making image
March 17, 2016

Are Your Customers at the Heart Of Business Decision Making?

Knowing the heart and pulse that drives your business decision making tells you how to move forward in customer experience. The Columbus Metropolitan Library has the customer at the core of their business. They aren’t focused on warehousing books; they engage their customers in reading and learning.

April 14, 2015

Nine Actions that Help Connect the Silos and Prevent Customer Quicksand

Silo dysfunction is the inability or lack of collaboration inside the corporate machine to link together what it does for and to the customer. As we try (or don’t try) to figure out how to work together, customers sink further and further out of sight. Down they sink into the quicksand we’ve created.

December 11, 2014

Commit to Customer Retention, Not Just Acquisition

Great sales organizations have perfected the way to get customer feedback efficiently into the pipeline and know how to turn it into actionable steps. However, the connectivity between the sale and the overall customer experience can be an Achilles’ heel. The company needs to commit to customer retention, not just acquisition.

December 4, 2014

Is Technology Your Power Core?

The great vulnerability is in the decision-making process to determine a priority. Most processes for getting IT funding aren’t comprehensive to the point of seeing how the pieces connect to form the business. There is no glue bringing the silos together to connect the operations.