One number that might blow your CX-loving mind.
Human Duct Tape Show podcast interview with Karen Quintos, the EVP and CCO of Dell Technologies.
Think of this in terms of “crawl, walk, run.”
Why one-company leadership might be more important than what’s on your balance sheet.
As you assess the maturity phase of embedding the five competencies, moving from ‘Commit’ to ‘Unite,’ there are four tactics to engage your leadership