Are your internal-facing departments, such as legal, aligned with your customer-facing departments? Does your organization demonstrate trust in your customers, the way you expect them to trust you? In this episode of Daily Dose, I explore the importance of uniting both internal and customer-facing departments so that you provide the best experience for your customers.
In this vlog, I outline 4 customer experience potholes to avoid, things that get in the way from leading a transformation and from making traction. Click through and fill out the form to get the full video of 10 potholes.
It’s the clearest strategy to really start seeing big wins.
It’s time once again to unite the silos.
The media segment is beginning to embrace the CCO as a role, and now we get to speak with one!
One number that might blow your CX-loving mind.
We need to keep pounding this drum so that everyone understands the value of CX as a revenue-driver.
You need to earn the right to headcount — and know how much you really need — in the eyes of the whole leadership team.
I get a six-step plan to a customer-driven growth engine from the head of the process for Volkswagen Australia.
Included: a new way to think about net promoter score.