Are your internal-facing departments, such as legal, aligned with your customer-facing departments? Does your organization demonstrate trust in your customers, the way you expect them to trust you? In this episode of Daily Dose, I explore the importance of uniting both internal and customer-facing departments so that you provide the best experience for your customers.
In this vlog, I outline 4 customer experience potholes to avoid, things that get in the way from leading a transformation and from making traction. Click through and fill out the form to get the full video of 10 potholes.
Interesting to see how other, more traditional department heads are now transitioning into CCO work.
The media segment is beginning to embrace the CCO as a role, and now we get to speak with one!
One number that might blow your CX-loving mind.
Why Year 4 might be the make-or-break for some CCOs.
There are four major tangible benefits.
It’s not about creating layers and layers people must fight through. It’s about empowering them.
How does senior leadership need to shift for a more customer-centric focus?
“Customer commitment” vs. “the actions that underscore customer commitment.”