In this episode, Adriana Zeman, VP of Customer Success at Zaius shares her proven path for making CX a part of the business in a start-up operation. Adriana shares her month-to-month plan to implement a customer success journey that goes beyond the initial onboarding phase.
In a six-year CCO run, what should you be trying to achieve each year?
How can a first 12 months in a CCO role be most impactful?
Horse racing actually can teach many B2B marketers, CCOs, and event planners a whole host of lessons.
Four potential approaches to consider.