Thank you for joining the movement! My friends, book number four is done! And many of you already have the […]
I designed this book to be a series of toolkits for you and your team to use while transforming your company’s customer experience. You’ll find a 5-step plan for evaluating your company’s current behaviors and implementing actions at every level of the organization to achieve the “Make Mom Proud” company status.
Listen to Jeanne’s keynote from the Customer Success Summit 2014 (30:34 minutes). You’ll hear more about the five customer experience competencies that unite the silos and ensure the handoffs across the organization are optimized for a reliable customer experience.
Jeanne’s BrightTALK chat on how five decisions make a company beloved.
Watch Jeanne introduce the five decisions that transform an “everyday” company into a beloved company. These decisions drive the behaviors customers love and will help you earn the right to customer raves.
Jeanne discusses the impact of the story that’s being told in the marketplace about your company. This is the story told by your customers and employees. What’s your story?
What’s the story customers are telling about your company? Customers who love you won’t be able to stop raving about you, but you need to “earn the right’ to their story first.
Chief Customer Officer 2.0 delivers new digital content based on the book, “Chief Customer Officer” by Jeanne Bliss and provides updated tools to establish a repeatable customer experience that drives customer profitability.
Zane’s Cycles grows because they know and respect the lifetime value of their customers. They believe (and demonstrate) that customers are an asset.
Creating a Customer Culture starts with hiring. You’ve got to know your higher purpose in customers’ lives. You’ve got to know what you stand for. And you’ve got to know what type of environment you are creating.
Leaders in beloved companies don’t worry about hiring a great employee and having him leave in three months. Instead they worry about hiring a bad employee and having him stay for three years.
If someone doesn’t align with the company’s core beliefs and values, it will be very difficult for that person not only to develop effective relationships, but to deliver your “special blend of magic,” the personality stamp of your culture.