Customer Experience Management in a State Government Agency
July 3, 2018

Improving Customer Experience Management in a State Government Agency [PODCAST]

How do you transform a bureaucracy that was generations in the making? In today’s episode, I speak with Greg Derwart, Managing Director, Administration & Customer Experience at Maryland Department of Commerce. We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies.