On the podcast, we’re revisiting some of the answers to the pay-it-forward question, “what do you know now that you wish you knew then?” which will be helpful to both current and aspiring CCOs.
In this 2017 Best of the Podcast episode, I revisit my interview with Catherine Courage, the VP of Ads and Commerce User Experience at Google. Catherine shares practical and strategic advice about how she created the path of her CX leadership role at Google.
Catherine, a VP in the Ad/Commerce space at Google, has held similar roles at Citrix and DocuSign. She brings a wealth of experience to this episode.
Included: scaling customer experience from 17K customers to over 100K.