7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey
March 22, 2018

7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey [PODCAST]

On the podcast, we’re revisiting some of the answers to the pay-it-forward question, “what do you know now that you wish you knew then?” which will be helpful to both current and aspiring CCOs.


CX Leadership with Google's Catherine Courage
January 3, 2018

Best of the Podcast: How to Create A Path for CX Leadership with Google’s VP of Ads and Commerce UX [PODCAST]

In this 2017 Best of the Podcast episode, I revisit my interview with Catherine Courage, the VP of Ads and Commerce User Experience at Google. Catherine shares practical and strategic advice about how she created the path of her CX leadership role at Google.